Rosa Collins
WINTERPORT,ME
Summary
Dynamic Realtor with Berkshire Hathaway HomeServices Northeast RE, excelling in client relations and contract negotiation. Proven track record in generating leads and conducting market research, enhancing property marketing strategies. Adept at building lasting relationships while delivering exceptional service, ensuring client satisfaction throughout the buying and selling process. Active Maine real estate license holder.
Real estate professional with extensive experience in property sales, client management, and market analysis. Known for collaborative approach and results-driven mindset, consistently meeting client expectations while adapting to changing market conditions. Demonstrates strong negotiation skills and in-depth knowledge of property regulations.
Results-driven real estate professional with proven track record in property transactions and client satisfaction. Adept at market analysis, negotiation, and sales strategy, consistently delivering optimal outcomes. Strong team collaborator known for adaptability and reliability, ensuring seamless operations and client experiences. Highly skilled in communication, marketing, and client relationship management.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
29
29
years of professional experience
Work History
Realtor
Berkshire Hathaway HomeServices Northeast RE
02.2016 - Current
- Assisted clients in property searches using MLS and online listings
- Coordinated open house events to showcase properties and attract potential buyers
- Conducted market research to identify trends and pricing strategies
- Supported negotiations between buyers and sellers to facilitate smooth transactions
- Maintained client databases to ensure accurate records of interactions and follow-ups
- Collaborated with team members to streamline administrative processes for efficiency
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Compared recently sold area properties to determine competitive market prices.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
- Mentored new agents, providing valuable guidance on industry best practices and strategies for success in the real estate market.
- Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.
- Advertised client properties through websites, social media, and real estate guides.
Home Health and Hospice RN,
Eastern Maine Medical Center
02.2010 - 02.2012
- Administered medications and treatments per physician orders, ensuring patient safety and comfort.
- Developed individualized care plans in collaboration with interdisciplinary teams to address patient needs.
- Educated patients and families on hospice services, enhancing understanding of care options and processes.
- Conducted comprehensive assessments to evaluate patient conditions and adjust care strategies accordingly.
- Collaborated with social workers to provide holistic support for patients' psychosocial needs during end-of-life transitions.
- Implemented quality improvement initiatives that streamlined documentation processes, increasing efficiency within the team.
- Facilitated family meetings to discuss care goals, fostering open communication about patient preferences and wishes.
- Consistently received positive feedback from families for exhibiting empathy, professionalism, and delivering high-quality patient-centered care.
- Increased hospice awareness within the community by participating in public speaking engagements and educational events.
- Coordinated with volunteer services to ensure optimal utilization of available support resources for patients and families facing terminal illness.
- Conducted regular clinical assessments of assigned patients, identifying any changes in condition that may necessitate modifications to the care plan.
- Enhanced family support by offering guidance, resources, and emotional assistance during difficult times.
- Reduced hospital readmissions through effective pain management strategies and symptom control.
- Served as patient advocate during care conferences with physicians, therapists, social workers, and other team members.
- Facilitated smooth transitions between home-based or facility settings while maintaining continuity of care throughout the hospice journey.
- Demonstrated strong communication skills while working closely with interdisciplinary team members and maintaining open lines of dialogue with patients'' families.
- Improved patient comfort by providing compassionate end-of-life care and addressing individual needs.
- Managed complex caseloads involving diverse diagnoses such as cancer, heart failure, dementia, COPD, liver disease, kidney failure among others.
- Mentored new nursing staff members, fostering a supportive work environment conducive to professional growth.
- Participated in ongoing training sessions to remain current on best practices in palliative care delivery methods and regulatory guidelines.
- Assessed patients'' physical, emotional, spiritual, and psychosocial needs to continually adapt care plans accordingly.
- Streamlined documentation procedures, ensuring accurate and timely updates in electronic medical records.
- Provided education on disease processes, medication administration, and self-care techniques for both patients and families.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Triage Nurse
Cancer Care of Maine Emmc
04.2006 - 01.2010
- Evaluated patient symptoms and triaged care needs effectively.
- Collaborated with healthcare teams to develop patient care plans.
- Educated patients on treatment options and available resources.
- Monitored vital signs and documented changes in electronic health records.
- Streamlined communication protocols for improved patient flow and satisfaction.
- Analyzed patient data to identify trends and inform clinical decision-making.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
- Integrated evidence-based practices into daily tasks, ensuring consistency in delivering high-quality care across all populations served.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Provided clear and concise instructions to patients regarding home care plans, ensuring proper understanding and adherence to treatment protocols.
- Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
- Collaborated with multidisciplinary teams to develop individualized care plans for high-risk or complex patients.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Improved communication among healthcare team members by serving as a liaison between patients, physicians, and nursing staff.
- Educated patients on self-care strategies and preventative measures to minimize future health complications.
- Routinely evaluated effectiveness of current triage protocols, recommending changes when necessary to optimize patient outcomes.
- Monitored compliance and evaluated effectiveness of home treatment instructions.
- Conducted thorough physical assessments to identify potential underlying issues that may require further medical attention or intervention.
- Verified, updated and communicated patient history prior to clinic appointments and procedures with providers.
- Increased patient trust and compliance by building rapport during initial assessments and providing personalized care suggestions.
- Coordinated with multidisciplinary teams to ensure comprehensive approach to patient care, optimizing outcomes.
- Ensured timely patient care, consistently monitoring and updating patient status and needs in electronic health record system.
- Facilitated smooth transitions to secondary care by efficiently communicating patient conditions and care needs to incoming medical staff.
- Improved patient satisfaction by providing compassionate care and clear communication during triage process.
- Advanced personal expertise and stayed current with medical best practices by attending professional development courses in emergency nursing care.
- Reduced patient anxiety with effective communication techniques and thorough explanation of care processes.
- Maintained high standard of patient care by adhering to national health and safety guidelines during triage assessments.
- Conducted rapid assessments for critical care needs, significantly reducing wait times for emergency interventions.
- Improved team efficiency and patient satisfaction by introducing patient feedback system for triage process.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Recorded details regarding therapies to keep patient charts updated.
Charge Nurse Cancer Unit
Maury Regional Hospital
05.2003 - 02.2006
- Supervised nursing staff to ensure high-quality patient care and adherence to protocols.
- Developed and implemented patient care plans in collaboration with multidisciplinary teams.
- Monitored patient conditions and adjusted care plans based on clinical assessments.
- Trained and mentored new nurses, fostering a culture of continuous learning and improvement.
- Coordinated daily operations of nursing unit, optimizing workflow efficiency and resource allocation.
- Managed complex patient cases, ensuring timely interventions and effective communication with families.
- Led quality improvement initiatives that enhanced patient outcomes and satisfaction levels.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
- Streamlined nursing workflows for increased efficiency and improved patient outcomes.
- Supervised and managed daily scheduling, tasking, and administration.
- Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
- Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses.
- Coordinated discharge planning, collaborating with patients, families, and healthcare providers to ensure seamless transitions of care.
- Facilitated ongoing education for nursing staff through in-service training sessions and workshops on relevant topics.
- Reduced medication errors by establishing stringent medication administration procedures.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Implemented stress-reduction techniques among staff, leading to improved job satisfaction and reduced absenteeism.
- Maintained high standards of patient care during high-volume shifts, managing patient assignments to optimize nurse workload.
- Reduced medication errors by conducting thorough training sessions on new electronic health record systems.
- Implemented mentorship program for new nurses, accelerating their onboarding process and improving their competence.
- Enhanced patient care quality by leading team of nurses to adopt evidence-based practices.
- Coordinated daily nursing activities to ensure compliance with healthcare regulations, significantly reducing risk of non-compliance.
- Enhanced emergency response times by organizing and leading drills, preparing team for actual emergencies.
- Oversaw administration of medication, ensuring adherence to strict safety protocols, thereby maintaining patient safety.
- Advocated for patient needs, resulting in improved patient outcomes and satisfaction.
I.V. Team RN
Redington Fairview Hospital
07.2001 - 01.2002
- Delivered comprehensive patient care and education in accordance with hospital protocols.
- Administered medications and monitored patient responses to ensure safety and effectiveness.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Mentored junior nursing staff, enhancing skills and promoting best practices in patient care.
- Led initiatives to improve patient satisfaction scores through enhanced communication techniques.
- Facilitated training sessions on new healthcare technologies for nursing staff, enhancing operational efficiency.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
Behavioral Health Charge RN
Bangor Mental Health Institute
10.1996 - 01.2001
- Led nursing team in delivering comprehensive behavioral health care to diverse patient population.
- Developed and implemented individualized treatment plans based on patient assessments and best practices.
- Monitored patient progress, adjusting interventions as needed to ensure optimal outcomes.
- Collaborated with multidisciplinary teams to coordinate care and facilitate effective communication among stakeholders.
- Conducted staff training sessions to enhance clinical skills and promote adherence to regulatory standards.
- Managed crisis situations effectively, providing immediate support and intervention during acute episodes.
- Advocated for patient rights and needs, fostering a supportive environment conducive to recovery.
- Mentored new nursing staff members, promoting professional growth and development within the team.
- Served as an advocate for patients'' rights, educating them on their options for treatment and resources available for support.
- Provided clinical supervision to assigned nursing staff members, offering guidance on complex cases and fostering a culture of accountability within the unit.
- Assisted physicians in conducting psychiatric evaluations by gathering relevant medical history information from patients or caregivers when necessary.
- Reduced incidents of workplace violence by developing and implementing safety protocols for staff and patients.
- Enhanced interdisciplinary collaboration for optimal patient outcomes through effective communication and teamwork.
- Optimized patient care by staying current on emerging trends and best practices in mental health nursing.
- Managed medication administration processes, ensuring proper dosage, timing, and adherence to prescribed regimens for optimal therapeutic results.
- Conducted ongoing performance evaluations for nursing staff members, addressing areas of concern and providing constructive feedback for professional growth.
- Collaborated with treatment teams to develop comprehensive care plans tailored to individual patient needs.
- Coordinated discharge planning efforts with case management staff to facilitate smooth transitions of care from hospitalization to community-based services.
- Streamlined nursing documentation, ensuring accuracy and compliance with regulatory requirements.
- Developed strong therapeutic relationships with patients based on trust and mutual respect, encouraging open communication and active engagement in the treatment process.
- Participated in continuous quality improvement initiatives aimed at enhancing patient care delivery across the facility.
- Evaluated nursing care plans regularly to ensure alignment with current patient needs and adjust interventions as required.
- Conducted thorough assessments to identify potential risks, ensuring timely intervention and support for patients in crisis.
- Delivered psychoeducational interventions to patients and families, increasing understanding of mental health conditions and coping strategies during recovery periods.
- Deescalated potentially volatile situations using proven crisis intervention techniques, maintaining a safe environment for all involved parties.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Education
Bachelor of Science - Nursing
Husson College
Bangor, ME05-1996
Skills
- Client relations
- Contract negotiation
- Strong negotiation skills
- Comparative market analysis
- Property marketing
- Negotiation
- Sales negotiation
- Market research
- Social media marketing
- Property valuation expertise
- Home staging proficiency
- Property tours and inspections
- Sales forecasting
- Relationship building
- Buyer representation
- Housing market trends
- Leads generation
- Networking and prospecting
- Client-oriented
- Highly professional
- Active Maine real estate license
Timeline
Realtor
Berkshire Hathaway HomeServices Northeast RE
02.2016 - Current
Home Health and Hospice RN,
Eastern Maine Medical Center
02.2010 - 02.2012
Triage Nurse
Cancer Care of Maine Emmc
04.2006 - 01.2010
Charge Nurse Cancer Unit
Maury Regional Hospital
05.2003 - 02.2006
I.V. Team RN
Redington Fairview Hospital
07.2001 - 01.2002
Behavioral Health Charge RN
Bangor Mental Health Institute
10.1996 - 01.2001
Bachelor of Science - Nursing
Husson College