Rosa Cordero
Clinical case manager
Hawthorne,CA
Summary
Bachelors degree in psychology with 2 years of experience in serving the community, resolving problems and providing guidance to those in need. Dedicated DHS case manager with a strong commitment to serving disadvantaged youth's and adult's including, mental health disorders, domestic violence, substance use, homelessness, transitioned foster youth's and adults. Experienced in crisis intervention and providing support in mental health.
Overview
13
13
years of professional experience
Work History
Clinical Case Manager
First To Serve Inc.
11.2021 - Current
- Assisting clients with scheduling doctor appointment's and securing transportation to designated locations.
- Providing on-going case management services to adults with severe and persistent mental illnesses, trauma and substance use.
- Providing crisis intervention and risk assessments.
- Developing and implementing comprehensive case management plans to address client needs and goals.
- Assisting clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Utilizing trauma-informed approach to promote healing and empowerment for clients.
- Facilitating individual and group sessions to promote positive behavior change for clients.
- Providing evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Developing comprehensive discharge plans to transition clients to appropriate service providers in community.
- Monitoring client's progress, weekly case noting and tracking client services on HMIS and CHAMP system to provide crisis interventions and other case management services as needed.
- Providing education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Assisting with translating and filling out documents to the Spanish speaking client's.
- Advocating for undocumented client's to attain permanent housing and other intensive case management services.
- Assisting client's with attaining permanent housing and ICMS.
Child Care Assistant
Alexander’s Day Care
02.2018 - 06.2021
- Kept work areas clean, safe, neat and organized for maximum productivity
- Helped children with zoom online
- Monitored children ages 4 – 10 years old
- Created outdoor activities
- Provide a consistent, supportive environment in which the child can learn and practice pro-social behaviors, problem-solving, and coping skills, and other independent skills as appropriate
- Develop a one-on-one relationship with the child by providing support and concrete assistance, focusing on the needs of the child/ student.
Coffee Barista
Starbucks
01.2016 - 03.2018
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Addressed specific customer questions and requests, fielding to manager issues outside of scope.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
Therapist Assistant
Volunteer Position
07.2015 - 01.2018
- You can Health services, counseling center (Volunteered) Los Angeles, CA Rose (323) 750-9247
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Organized group activities for children and adults
- Participated in group counseling
- Kept files well organized
- Attended extravaganzas
- Spanish translator
- Coordinated transportation of young clients to designated locations
- Practiced one on one counseling
- Answered phone calls and directed calls to appropriate parties
- Conduct research, compile data and prepare Presentations
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
Teacher Assistant
Art
05.2013 - 03.2015
- Zone children studio
- Hermosa beach, (310) 318-6011 Organized grade records to increase reference speed
- Assisted in developing student-led after-school tutoring program to teach underprivileged students
- Operated summer sports day camp for children aged 5 to 13 years old and handled all aspects of planning curriculum and activities
- Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest
- Created new lesson plans based on course objectives
- Maintained safety and security of all youth under care
- Observed individual behaviors and suspect actions, and reported issues to supervisory staff
- Greeted customers and visitors in-person and via telephone calls.
Crew Member
Mc Donalds
01.2011 - 11.2012
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Affected quick resolutions to customer problems and brought in management when needed
- Maintained competitive pricing and achieved targeted sales
- Received frequent customer compliments for going above and beyond normal duties.
Education
Bachelor's degree - Psychology
California State Dominguez
Carson, CA12.2020
Associate of Arts -
Los Angeles Southwest Community College
Los Angeles, CA09.2015
High School Diploma -
Animo Locke 2 Charter Highschool
Los Angeles, CA06.2012
Skills
- Punctual
- Extremely organized
- Self motivated
- Strong Computer Skills
- Complex problem solver
- Coordination and Teamwork
- Bilingual writer and speaker (Spanish and English)
- Responsible
- Empathetic
- Positive Reinforcement Method
- Department of children and family services Knowledgeable
- Crisis Intervention
- Case Management
- Life Coaching
- Client Rights Advocacy
- Wellness Checks
I enjoy hiking, running and living a healthy positive lifestyle.
If you have big goals for your career taking care of your well-being is very important. When you take care of your body and give it what it needs, it'll work more efficiently. You'll have more positive energy. You'll think more clearly. And you'll be more focused and productive. Taking care of my well-being is the best thing that I can do for myself and for those around me.
Timeline
Clinical Case Manager
First To Serve Inc.
11.2021 - Current
Child Care Assistant
Alexander’s Day Care
02.2018 - 06.2021
Coffee Barista
Starbucks
01.2016 - 03.2018
Therapist Assistant
Volunteer Position
07.2015 - 01.2018
Teacher Assistant
Art
05.2013 - 03.2015
Crew Member
Mc Donalds
01.2011 - 11.2012
Bachelor's degree - Psychology
California State Dominguez
Associate of Arts -
Los Angeles Southwest Community College
High School Diploma -
Animo Locke 2 Charter Highschool