Rosa DeJesus

• Obtain personal information from consumer. Collection of monies due. Verification of medical benefits.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Resolved customer inquiries regarding healthcare services and insurance coverage.
• Trained new staff on customer service protocols and software systems.
• Developed and maintained comprehensive knowledge of healthcare policies and procedures.
• Streamlined patient communication processes to enhance satisfaction and efficiency.
• Collaborated with healthcare providers to address patient concerns effectively.
• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
• Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
• Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Educated customers about billing, payment processing and support policies and procedures.

Career break to focus on family responsibilities.

Time Management: Coordinating schedules, managing multiple tasks.

Budgeting: Managing household expenses and creating budgets.

Problem-Solving: Addressing challenges and finding solutions.

Organization and Planning: Coordinating events, managing calendars, and organizing household tasks.

Multitasking: Handling various responsibilities simultaneously.

• General Summary of position: Patient Registration Coordinator demonstrates the knowledge and skill to appropriately obtain patient demographics, complete registration and prepare account for billing accordingly.
• Evaluates patient accounts and arranges authorization for specific payers and designates financial arrangements in support of the pre-established legal and financial guidelines of Centra Care.
• Key Contributions: Demonstrates trough behavior Florida Hospital's core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork as outlined in the organization's Performance
• Excellence Program booklet. Answered telephone, responds to patient questions/concerns to ensure prompt
• Accurate resolution is achieved and is able to handle various job tasks simultaneously. Demonstrated
• Effective communication skills appropriate to adolescent, adult and geriatric patients with the ability to assess and interpret data relative to patient age. Obtained worker's comp, corporate, and managed care authorizations.
• Determines proper payer code by requesting payer information and assigning current codes as specified on current
• Payer matrix. Protected the financial standing of Centra Care by appropriately placing financial responsibilities
• Collecting co-payments and arranging payment plans for monies due. Prepared, processed, and filed the medical
• Record for each patient as required by patient type for documentation by physician and medical personnel.
• Participated in departmental performance improvement initiative (assessing, planning, implementing and evaluating).
• Participates in practice changes as a result of performance improvement activities. Supports all patient experience / customer service and quality standard initiatives set by the department. Assisting in the training of new employees.