Rosa Del Carmen
The Bronx,NY
Summary
Detail-oriented Outreach Worker with extensive knowledge of mental health and medical community members. Adept at cultivating relationships with individuals and advocating for all types of needs. Successful in event planning and Adolescence connections with experience in governmental programs and cultural sensitivity.
Overview
5
5
years of professional experience
Work History
Program Assistant
Step Up For Better Living
424 E 147 Street, Bronx, NY
01.2022 - Current
- Reviewed and strengthened program operations with continuous assessment of operational plans and strategies.
- Conducted research to assist with routine tasks and special projects.
- Created and updated records and files to maintain document compliance.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Assisted with planning and coordinating day-to-day and special program activities.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Gathered information and entered details into computer tracking spreadsheets, documents and databases.
Mental Health Outreach Worker
Hudson River Health Care
1765 Townsend Ave Bronx , NY
02.2018 - 04.2021
- Delivered individualized counseling appointments to clients working through issues such as mental illness and substance abuse.
- Assisted families with financial and housing resources.
- Reached out to nonprofits and other organizations to find funding for at-risk groups.
- Outreached to Article- 31 and 28 patients to provide them with appropriate care of need.
- Made sure every mental health patient was up to date with their appointments and outreached if any was missed.
- Re-engaged patients back into care
- Outreached High-risk/ suicidal patients within 24 hours made sure all their appointments was up to date and ensured they had enough medications till their next visit with physiatrist.
- Sent out mobile crises to nurses for high-risk patients that missed more than three appointments and was not responsive to outreach calls and letters.
- Attended to high-risk meetings every week with providers and nurses to discuss each suicidal patient needs and provide them to right care with outreaching services.
Medical Receptionist
Bright Point Health Clinic
2510 Westchester Ave Suite 202 , NY
12.2016 - 01.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient data including insurance, demographic and health history to keep information current.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Used computer programs such as ECW, live programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Education
Associate of Arts - Social Sciences And Humanities
LaGuardia Community College of The City University of New York
Long Island City, NY02.2021
High School Diploma -
Art & Design High School
231- 249 E 56 St, New York, NY 1002206.2015
Skills
- Progress monitoring
- Case documentation
- Discharge Planning
- Social skills
- Data Entry Software
- Verbal and Written Communication
- Problem Solving
- Advising
- Customer Service
- Medical Charting
- Patient Billing
- ECW Software
- Scheduling Tests and Procedures
- Event Planning
- Excel, microsoft word, powerpoint and teams
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Program Assistant
Step Up For Better Living
01.2022 - Current
Mental Health Outreach Worker
Hudson River Health Care
02.2018 - 04.2021
Medical Receptionist
Bright Point Health Clinic
12.2016 - 01.2018
Associate of Arts - Social Sciences And Humanities
LaGuardia Community College of The City University of New York
High School Diploma -
Art & Design High School