Rosa Diaz
San Jose,CA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Language
3
3
years of post-secondary education
13
13
years of professional experience
Work History
Supervisor
85c Bakery Cafe
San Jose, CA
04.2014 - Current
- Supervised bakery cafe front counter, coffee bar, and pastry display operations.
- Trained team members on POS transactions, order accuracy, and guest service.
- Coordinated shift schedules, task assignments, and daily opening procedures.
- Monitored food safety, cleanliness, and sanitation across service areas.
- Resolved customer concerns and supported smooth service during busy periods.
- Checked product presentation, stock levels, and showcase freshness.
- Guided cash handling, register closing, and daily reconciliation tasks.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
shipping and receiving
Whole Foods Market
San Jose
07.2014 - 04.2026
- Supervised bakery cafe front counter, coffee bar, and pastry display operations.
- Trained team members on POS transactions, order accuracy, and guest service.
- Coordinated shift schedules, task assignments, and daily opening procedures.
- Verified incoming shipments against packing slips and purchase orders.
- Prepared outgoing orders for carrier pickup and delivery.
- Received freight at company dock and checked for damage.
- Completed bill of lading paperwork and receiving documents.
- Maintained clean, organized shipping areas and storage locations.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Operated computers to access information related to shipping activities.
- Maintained a clean work area by sweeping, dusting, mopping.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Inspected outgoing packages for damage before sealing them up for shipment.
- Prepared documentation to track and report on damaged or missing items.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
- Processed returns and exchanges according to company policies.
Education
Associate of Arts - Paralegal Studies
Danza College
San Jose, CA 06.2010 - 06.2013
Broadway High School
San Jose, CASkills
- Pos systems
- Inventory control
- Cash handling
- Forklift operation
- Order fulfillment
- Shift scheduling
- Food safety
- Inventory oversight
- Budget management
- Waste reduction
- Team supervision
- Customer service
- Problem solving
- Conflict resolution
- Clear communication
- Coaching staff
- Verbal and written communication
- Data analytics
- Multitasking abilities
- Teamwork
Languages
Spanish
Professional
References
References available upon request.
Timeline
shipping and receiving
Whole Foods Market
07.2014 - 04.2026
Supervisor
85c Bakery Cafe
04.2014 - Current
Associate of Arts - Paralegal Studies
Danza College
06.2010 - 06.2013
Broadway High School