Rosa Diaz

• Supported human resources department in recruitment efforts, scheduled interviews, provided logistics support.
• Coordinated logistics support for various events, ensuring smooth execution of transportation requirements.
• Coordinated logistics support for multiple missions, streamlining processes for optimal resource allocation.
• Coordinated logistics support for section activities, ensuring adequate supplies were available for successful missions.
• Coordinated logistics support, ensuring timely delivery of supplies and equipment to various units.
• Provide support for the team aboard with assistance with any logistic issues.
• Help manage with day to day operations.

• Tracked orders and notified customers of status or potential delays.
• Trained new employees on logistics procedures, promoting a consistent approach across the team.
• Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
• Ensured compliance with industry regulations, reducing the risk of fines or penalties.
• Enhanced supply chain efficiency by optimizing shipping schedules and routes.
• Improved order accuracy through meticulous data entry and verification processes.
• Implemented a warehouse organization system that increased storage capacity and accessibility.
• Coordinated with suppliers for timely delivery of materials, ensuring continuous production.
• Streamlined shipment processes, resulting in fewer errors and increased customer satisfaction.
• Route PO through transportation management systems for assigned customers.
• Worked with major retail stores like Ross, Macys, Nordstrom, Dicks Sporting Good, etc.
• Communicated with international team and customers to route merchandise efficiently.
• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
• Coordinated shipments and tracked progress to facilitate timely delivery.
• Updated and maintained databases to track shipments and inventory.
• Built and established relationships with staff and vendors.
• Prepared and presented reports to management on logistics performance.
• Implemented systems and procedures for accurate data collection and reporting.
• Created reports to provide insights into logistics operations and performance.
• Analyzed customer requirements and provided customized logistics solutions.

- Coordinate and supervise youth care worker daily schedule.

Participation in weekly supervision meetings with directors and other staff

• Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
• Enhanced youth development by implementing structured activities and educational support.
• Completed clear and concise documentation of youth behavior and actions.
• Utilized system model to teach youth life skills in accordance with individualized treatment plans.
• - Provide oversight during recreation, meal times and leisure times which includes professional safety precautionary amongst children and staff.
• - Implementation of direction, instructions and corrections from immediate supervisors.
• Promoted emotional well-being by providing individualized support and counseling to address personal challenges faced by each youth.
• Established clear expectations for behavior within the residential facility, reinforcing accountability among youths in our care.

• Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
• Boosted overall employee morale by fostering a positive work environment and promoting open communication.
• Led team to achieve high performance standards through consistent coaching and feedback.
• Oversaw efficient inventory stocking and supply rotation.
• Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
• Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
• Established clear expectations for team members, leading to improved accountability and performance levels.
• Communicated with managers of other departments to maintain transparency.
• Improved data accuracy by diligently reviewing and verifying information on processing documents.
• Demonstrated attention to detail while accurately entering alphanumeric data from various source documents into computer systems.
• Verified client information by analyzing existing evidence on file.
• - Processing Expeditor - In charge of printing and executing processing orders, canceling funds and updated orders.
• Processing adjuster – Corrections on orders

• Responded to customer requests for products, services, and company information.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
• Met customer call guidelines for service levels, handle time and productivity.
• Completed daily cycle counts to maintain accuracy of records.
• Collaborated with cross-functional teams to improve overall supply chain performance, resulting in better customer satisfaction.
• Performed data entry and completed proper paperwork.
• Enhanced inventory accuracy by implementing efficient tracking and organization systems.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Trained and supervised employees in inventory management best practices, improving overall team performance.