Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosa Dominguez

Rancho Cucamonga,CA

Summary

Confident, ambitious and innovative Operations Manager with more than 20 years of progressive experience. Adept at leading processes related to Recruitment, Operations, Logistics Planning and Worker’s Compensation. Now seeking a Director of Operations role that will allow for continued career progression. Effectively lead processes to ensure peak levels of quality and customer satisfaction. Foster and sustain tactical alliances; also build and maintain lasting professional relationships. Develop key talent, offering professional development opportunities to fuel business growth, increase market share, revenue and grow shareholder value. Increase levels of personnel engagement, helping them refine their performance and boost operational efficiencies. Operate as a trusted team leader to establish objectives, serve as a change agent and emphasize brand importance. Excel under pressure in deadline-driven settings to align people and resources with business goals.

Overview

16
16
years of professional experience

Work History

Director Of Operations

Workforce Enterprises
08.2022 - 11.2023
  • Supervised 20 branch offices across CA, IL, NJ, GA, AZ, FL, OH, TX, VA and KY, ensuring adherence to state, federal and OSHA guidelines regarding FMLA, ADA, I9
  • Implementation of all new business start to finish
  • Champion continuous process improvements touching all aspects of the operational process including the application process, onboarding, screening, interviewing, hiring, order fulfillment, customer expansion, customer retention, existing customer pricing, and growth of branch locations
  • Effectively communicate to ensure all objectives and activities are understood and implemented within the branch and onsite locations
  • Responsible for Operations P&L forecast and results
  • Develop and achieve short, mid, and long-term strategies that are in line with corporate revenue and profit goals
  • Work alongside HR Team on employee relations, disciplinary action, and follow up
  • Develop, motivate, and train staff for additional responsibility and professional development that supports the future growth of the company
  • Establish KPI targets that reflect the overall performance of Operations and use data to prioritize opportunities for improvement
  • Generate and monitor reports, turnover, fill rates revenue profits for branch locations
  • Ensure quality and correct usage of Avionte
  • Attend customer meetings as needed
  • Demonstrate financial management and budgeting skills
  • Making sound business decisions based on data and analytics
  • Structure effective training and development programs
  • Support various departments throughout the organization with implementation and compliance
  • Work with department leaders to evaluate processes and policies regularly
  • Develop KPIs for operations teams
  • Meet regularly with operations team members to ensure KPIs are being met weekly
  • Problem solve immediate concerns regarding employee performance and client requests
  • Ensure safety expectations and protocols are being met such as daily walkthroughs, monthly safety meetings, PPE training, etc
  • Ongoing training, management, and development of branch/onsite managers

Branch Manager

EMPLOYBRIDGE
01.2014 - 06.2022
  • Supervised a dynamic staff team of nine direct reports in two branch locations, maintaining optimal financial profitability across the Inland Empire area
  • Coached and led a Manager, four Recruiters, two Business Development Managers, two Site Performance Managers and a Strategic Accounts Manager, overseeing the team through strategic sales planning and execution
  • Generated 37% in new business growth over the prior year
  • Amidst noting a significant turnover of the contingent team which led to losing margin week over week, devised a retention strategy tailored to branch clients; cut turnover by 43% in Q1 of implementation
  • Conferred with the Market and Regional Vice Presidents to lead quarterly business reviews for clients, confirming data accuracy to keep client satisfaction levels high regarding team performance
  • Outlined attainable regional revenue goals to establish the groundwork for next steps
  • Developed and revised Safety Smart Programs for regional clients, yielding an 89% drop in injuries which saved $4.45M worker’s compensation costs regionally for 2020
  • Seamlessly transitioned operations during a corporate merger affecting three branches; increased productivity, enhanced team morale due to a better work-life balance, cut internal attrition and boosted client satisfaction
  • Liaised with sister branches to expand the Inland Empire territory by three clients per quarter, averaging $28M in yearly revenue
  • Decreased attrition by 20% in the first two quarters using improved education management across teams’ communication methods; also bolstered regional morale and performance

Director of Operations

PROVIDIAN STAFFING
11.2007 - 08.2014
  • Supervised nine branch offices across CA, IL, NJ, HI, AZ, FL and KY, ensuring adherence to state, federal and OSHA guidelines regarding FMLA, ADA, I9 and regional EEO/AA
  • Secured new leads, negotiating contracts and fostering formidable client partnerships
  • Effectively communicated across all regional organizational levels
  • Maintained a culturally responsive and inclusive workforce according to Providian Staffing standards
  • Oversaw budgeting, P&L report monitoring, high-level account completion and management of multiple projects concurrently; also developed and introduced branch manuals in accordance with clients’ needs
  • Filled an increased number of requisitions with quality candidates thus generating boosted client satisfaction, more requisitions per client and an expanded gross margin week-over-week

Education

Certified Medical Assistant Certificate -

North-West College

VOP/On-Site Manager Certificate -

International Staffing University

Staffing Consultant Certificate -

International Staffing University

Management Certificate -

International Staffing University

Skills

  • Leadership
  • Supervision
  • Operations Management
  • Sales
  • Team Optimization
  • Communication (English/Spanish)
  • Business Development
  • Revenue & Profit Growth
  • Cross-Functional Collaboration
  • Human Resources
  • Recruitment
  • Talent Management
  • Training
  • Budgets
  • Cost Control
  • Contract Negotiations
  • Relationship Building
  • Time Management
  • Problem Solving
  • Competitive Analysis
  • Quality Assurance
  • Microsoft Office
  • Google Suite
  • ADP
  • PeopleSoft
  • Kronos
  • PeopleNet
  • WhatFix
  • PulpStream
  • CRM
  • Salesforce

Languages

Spanish
Native or Bilingual

Timeline

Director Of Operations

Workforce Enterprises
08.2022 - 11.2023

Branch Manager

EMPLOYBRIDGE
01.2014 - 06.2022

Director of Operations

PROVIDIAN STAFFING
11.2007 - 08.2014

VOP/On-Site Manager Certificate -

International Staffing University

Staffing Consultant Certificate -

International Staffing University

Management Certificate -

International Staffing University

Certified Medical Assistant Certificate -

North-West College

Similar Profiles

CREATE PROFILE
Rosa Dominguez