Rosa Duran

• Exhibited a strong sense of duty at all times.
• Adapted quickly to dynamic workflows.
• Demonstrated expertise in both independent and team-based work.
• Showcased ability to quickly grasp and adjust to new environments.

Directed end-to-end procedures for store readiness and seamless shutdown.

Coordinated stock management, order processing, and product presentation.

• Ensured a clean, secure environment fostering productivity and customer satisfaction.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Organized storage areas to streamline restocking processes and improve stock rotation.
• Completed point of sale opening and closing procedures.
• Guided new employees through onboarding, ensuring readiness for role from start.
• Rotated merchandise and displays to feature new products and promotions.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Developed optimal work schedules considering anticipated customer volumes, employee skills, and required services.
• Planned strategic sales promotions aimed at increasing revenue and foot traffic.