Rosa Escobar Martinez

•Performed x-ray imaging and facilitated efficient setup and breakdown of operatories to support clinical operations.

•Organized patient appointments to optimize clinic operations and maintain service efficiency.

•Managed appointment confirmations and established reminders for patients to enhance scheduling efficiency.

•Developed and presented accurate treatment plans to enhance patient understanding.

•Guided patients in understanding and embracing recommended dental procedures to enhance treatment adherence.

•Managed financial agreement processes to ensure clarity on patient dental treatment expenses.

•Managed patient treatment tracking system to enhance continuity of care.

•Oversaw administrative operations including patient check-in and check-out processes.

•Managed payment processing and documentation. •Handled telephone communications and delegated tasks as necessary.

•Engaged with PPO and private insurance companies to enhance patient coverage options.

•Assisted in the processing and revision of medical claims to facilitate timely reimbursements.

•Facilitated communication by returning missed calls and addressing email inquiries to enhance client relations.

• Contacted clients regarding overdue balances and payment status; followed up until resolution.
• Reconciled daily payments and applied them to correct client accounts to maintain accurate A/R.
• Prepared and entered invoices into billing system and monitored discrepancies in client charges.
• Maintained client communication logs and sent supporting documents for payment processing.
• Handled phone and email inquiries regarding billing, shipping, and account issues.
• Reviewed ACH deposits and resolved inconsistencies with incoming payments.
• Managed reception tasks, office supply inventory, incoming equipment, and mail distribution.
• Supported clerical operations by organizing files, updating records, and tracking billing activity.

• Processed payments, returns, and refunds while maintaining positive customer relations.
• Engaged with customers to resolve concerns and ensure satisfaction across all transactions.
• Maintained merchandising standards and inventory presentation.

• Monitored daily cash handling and deposit activity to reduce discrepancies.
• Followed up on customer account issues related to returns, exchanges, and payment methods.
• Oversaw team performance to maintain service and operational efficiency standards.
• Handled inventory audits and addressed system mismatches to support financial reporting accuracy.
• Assisted with hiring, shift scheduling, and conflict resolution to maintain business continuity.