Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rosa Esparza

El Paso

Summary

Dynamic sales associate with a proven track record at Khols Department Store, excelling in customer service and relationship building. Recognized for resolving complex issues and enhancing customer loyalty through exceptional communication and problem-solving skills. Reliable and goal-oriented, I thrive in fast-paced environments while maintaining a flexible schedule to meet business needs.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Khols Department Store
04.2025 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.

Cashier

United Supermarkets
06.2023 - 08.2023
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

High School Diploma -

Crowley County Sr/Jr High School
Ordway, CO
05-2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Goal oriented

Certification

  • Microsoft Office Certification Training - 2021

Timeline

Sales Associate

Khols Department Store
04.2025 - Current

Cashier

United Supermarkets
06.2023 - 08.2023

High School Diploma -

Crowley County Sr/Jr High School

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