Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rosa Espinal

Paterson,NJ

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist - Weekends

Milestones Pediatrics
02.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Collected co-payments, processed transactions and updated relevant records.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Scheduling Coordinator

Winfield Medical Eye Center - ECOA
05.2020 - Current
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Monitored front areas so that questions could be promptly addressed.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Concierge/Receptionist

Van Dyk Park Place Assisted Living
10.2020 - 07.2023
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Created welcoming and comfortable environment for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.

Front Desk Administrative Assistant

Natural Health Center
02.2019 - 03.2020
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Monitored office supplies by checking inventory and placing orders.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Inventoried and ordered office supplies to maintain availability of products.
  • Assisted coworkers and staff members with special tasks on daily basis.

Administrative Assistant to the Executive Director

War Ministry Ciorporation
05.2017 - 12.2018
  • Planned and coordinated internal meetings, off-site events and team-building exercises by selecting vendors and venues, managing budgets and developing event plans.
  • Managed communication to [Number] executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Prepared correspondence, reports and other documents in final formats, using correct punctuation, capitalization, spelling, grammar and style.
  • Assisted with initial screening for different positions by setting up interviews, processing new hire paperwork and helping with payroll.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.

Legal Receptionist

Leonard Miller, Esq
01.2016 - 12.2016
  • Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
  • Prepared and processed invoices for attorney billing.
  • Answered constant flow of client calls with minimal wait times.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Filed documents with courts on behalf of attorney.

Education

High School Diploma -

Passaic High School
Passaic, NJ

Skills

  • Administrative Support
  • Guest Relations
  • Mail Distribution
  • Clerical Support
  • Office Administration
  • File Management
  • Cash Handling
  • Inventory Control
  • Customer Service
  • Front Office Management
  • Office Management
  • Time Management
  • Researching Skills
  • Telephone Etiquette
  • Problem-Solving Skills
  • Proficient in Microsoft Word and Excel
  • Listening Skills
  • Complex Problem-Solving
  • Multi-Line Telephone Systems
  • Sensitive Information Handling
  • Hospitality Services
  • Administrative Skills
  • Light Bookkeeping
  • Scheduling
  • Filing
  • Word Processing

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist - Weekends

Milestones Pediatrics
02.2023 - Current

Concierge/Receptionist

Van Dyk Park Place Assisted Living
10.2020 - 07.2023

Scheduling Coordinator

Winfield Medical Eye Center - ECOA
05.2020 - Current

Front Desk Administrative Assistant

Natural Health Center
02.2019 - 03.2020

Administrative Assistant to the Executive Director

War Ministry Ciorporation
05.2017 - 12.2018

Legal Receptionist

Leonard Miller, Esq
01.2016 - 12.2016

High School Diploma -

Passaic High School

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Rosa Espinal