Rosa Espinoza
Newburgh,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Custumer Service
Wappingers Falls, NY
07.2023 - 12.2024
- Utilized Spanish fluency to support Spanish-speaking customers, handling over 30% of inquiries from Spanish-speaking clients, improving engagement and satisfaction.
- Actively resolved customer complaints by listening carefully, identifying root causes, and offering practical solutions.
- Maintained accurate records of transactions using the point-of-sale system.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Newburgh Free Academy
Newburgh, NY06-2021
Skills
- Adaptability
- Ability to speak another language, Spanish
- Team work
- Customer Service
- Bilingual (English/Spanish): Fluent in both English and Spanish, enabling efficient communication with a diverse customer base, and providing bilingual support remotely
- Remote Communication: Skilled in using digital communication tools (Zoom, Microsoft Teams, Slack) to maintain clear, and efficient communication with customers and team members
- Self-Motivation & Time Management: Proven ability to manage time effectively in a remote environment, handle a high volume of customer inquiries, and meet deadlines without direct supervision
- Problem-Solving: Excellent at resolving customer issues remotely by using troubleshooting tools and knowledge bases to provide timely solutions
Timeline
Customer Service Cashier
Custumer Service
07.2023 - 12.2024
High School Diploma -
Newburgh Free Academy
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