Hi, I’m
Rosa Figueroa
Streamwood,IL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
years of professional experience
Work History
Fisher ScientificHanover Park, IL
Customer Service Associate
10.2021 - 04.2022
Job overview
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Consulted with customers regarding needs and addressed concerns.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Improved customer service wait times to mitigate complaints.
- Recommended and initiated product offerings to meet customer changing needs.
- Explained benefits, features and recommendations to maximize client retention.
- Operated multi-line phone system and online messaging system to communicate with customers.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Reviewed account and service histories to identify trends and resolve issues.
Al Piemonte National FleetMelrose Park, IL
Vehicle Order Specialist
06.2018 - 03.2020
Job overview
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Cleaned and manipulated raw data.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Monitored and tracked customer orders to meet lead times and drive on-time delivery.
- Informed customers of shipping dates and tracking and order information.
- Communicated with current customers regarding backorder availability, future inventory and special orders.
- Strengthened traceability by developing organizational filing systems for shipping and order fulfillment records.
- Prepared work orders, bills of lading or shipping orders to route materials.
Al Pimeonte National FleetMelrose Park, IL
Sub-Biller
06.2018 - 03.2020
Job overview
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Processed invoice payments and recorded information in account database.
- Contacted vendors to follow up on late invoices.
- Answered customer questions to maintain high satisfaction levels.
- Input statement information, reconciled accounts and resolved discrepancies.
- Developed strong professional rapport with vendors and clients.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Weighed envelopes containing statements to determine correct postage and affix postage.
- Executed account updates and noted account information in company data systems.
- Expedited payments by verifying accuracy and currency of vendor information.
Education
Bartlett High SchoolBartlett, IL
High School Diploma
05.2012
Skills
- Computer Skills
- Basic Math
- Team Management
- Fluent in Spanish
- PPE Use
- Organizational Skills
- Team Building
- Friendly, Positive Attitude
- People Skills
- Microsoft Office
- Planning & Organizing
- Data Management
- Good Work Ethic
- Customer Service
- Active Listening
- Relationship Building
- Conflict Resolution
- Critical Thinking
- Reliable & Trustworthy
- Invoicing Proficiency
- Audit Procedures
- Billing Dispute Resolution
- Accounts Receivable Expertise
- Claims Processing
- Cost Tracking
- Signature Verification
- Expense Tracking
- Adding, Calculating and Billing Machines
- Billing and Invoicing
- Spreadsheet Tracking
- Process Monitoring
- Documentation and Reporting
- Attention to Detail
- Payment Collection
- Order Verification
- Order Processing
- MS Office
- Phone and Email Etiquette
- Order Fulfillment
- Credit Card Payment Processing
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Data Entry
- Customer Data Confidentiality
- POS Systems and Ordering Platforms
- Call Center Operations
- Clerical Support
- Adaptive Team Player
- Fleet Dispatching
- Inbound and Outbound Calling
- Retail Sales Customer Service
- High-Energy Attitude
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Associate
Fisher Scientific
10.2021 - 04.2022
Vehicle Order Specialist
Al Piemonte National Fleet
06.2018 - 03.2020
Sub-Biller
Al Pimeonte National Fleet
06.2018 - 03.2020
Bartlett High School
High School Diploma
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