Rosa Flores
Orlando,FL
Summary
Detail-oriented Housing and Administrative Professional with a strong background in compliance, project coordination, and tenant relations. Proven expertise in file auditing and eligibility verification, enhancing operational efficiency and tenant satisfaction. Bilingual in English and Spanish, fostering effective communication and community engagement while managing high-volume correspondence and regulatory adherence.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Project Manager
Pritchard Industries
Orlando, USA
01.2024 - Current
- Oversaw daily project operations, ensuring documentation accuracy and compliance with requirements.
- Monitor project progress, identify discrepancies, and implement corrective actions to maintain quality standards.
- Coordinate with teams, vendors, and clients to resolve issues quickly and maintain workflow continuity.
- Managed project files, reports, and records for completeness and alignment with regulatory standards.
- Tracked performance metrics and organized documentation for audits and internal reviews.
Administrative Assistant
MMAK Holding LLC
Orlando, USA
05.2020 - 12.2022
- Executed structured filing systems to enhance organization and ensure compliance-ready documentation.
- Processed customer orders and administrative tasks within strict timeframes.
- Managed high-volume correspondence, mail, and clerical workflows to support smooth operations.
- Recorded HR updates including hires, terminations, job changes, and merit increases with high accuracy.
- Created and maintained databases for efficient tracking of customer and personnel information.
- Built strong client relationships through timely responses and exceptional service.
Leasing Consultant
Picerne Development
Orlando, USA
05.2017 - 12.2020
- Reviewed tenant applications, renewal packets, and supporting documentation for accuracy and compliance with housing requirements.
- Guided tenants through eligibility paperwork, move-in documentation, and leasing processes to ensure smooth transitions.
- Registered clients in property databases to maintain accurate compliance records.
- Conducted property inspections before and after move-ins to ensure units met occupancy and program standards.
- Distributed and followed up on renewal notices to maintain timely recertification cycles.
- Mediated tenant conflicts by applying sound judgment and strict adherence to housing policies, fostering a positive community environment.
- Handled over 50 calls daily while ensuring accurate and compliant record-keeping to support operational efficiency.
Hostess
DoubleTree Hotel by Hilton
Orlando, USA
03.2017 - 10.2018
- Provided high quality customer service, resolving guest concerns to enhance satisfaction.
- Facilitated front of house operations, ensuring organized seating for optimal guest flow.
- Reduced customer complaints by effectively managing expectations during peak periods.
- Trained new hostesses on service standards and policy compliance.
Education
Hospitality Administration and Management -
Orange Technical College
Orlando, FL05-2017
High School Diploma -
San Ramon
Leon,Nicaragua12-1992
Skills
- Core compliance skills
- Affordable housing compliance
- Tenant certification review
- File auditing and documentation accuracy
- Eligibility verification
- Regulatory documentation
- Client relations and conflict resolution
- Deadline-driven processing
- Database management and data entry
- Bilingual in English and Spanish
- Audit management
- Time management
Certification
Florida Real Estate Sales Associate License, Active
Core Compliance Skills
- Affordable Housing Compliance
- Tenant Certification Review
- File Auditing and Documentation Accuracy
- Eligibility Verification
- Regulatory Documentation
- Tenant and Client Relations
- Conflict Resolution
- Deadline Driven Processing
- Database Management and Data Entry
- Bilingual English and Spanish
Timeline
Project Manager
Pritchard Industries
01.2024 - Current
Administrative Assistant
MMAK Holding LLC
05.2020 - 12.2022
Leasing Consultant
Picerne Development
05.2017 - 12.2020
Hostess
DoubleTree Hotel by Hilton
03.2017 - 10.2018
Hospitality Administration and Management -
Orange Technical College
High School Diploma -
San Ramon