Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Rosa Franco

El Paso

Summary

Dynamic Licensed Physical Therapist Assistant with a proven track record at UMC Of El Paso, enhancing clinic revenue through effective scheduling and patient education. Skilled in documentation and active listening, I excel in fostering patient relationships and ensuring compliance with HIPAA regulations, contributing to high-quality care and patient satisfaction.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.


Overview

27
27
years of professional experience
1
1
Certification

Work History

Licensed Physical Therapist Assistant

Centro Salud Familiar La Fe
09.2024 - Current
  • Assisted licensed physical therapists in implementing treatment plans for patients.
  • Maintained cleanliness and organization of therapy equipment and treatment areas.
  • Observed patient progress and reported findings to supervising therapists.
  • Educated patients on exercises to improve mobility and strength under guidance.
  • Documented patient interactions and treatment sessions accurately in records.
  • Collaborated with healthcare team members to optimize patient care strategies.
  • Followed safety protocols during patient handling and equipment usage.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Communicated with physicians to provide updates on patient care.
  • Answered questions from patients via email, phone, and in person.
  • Served as a reliable source of knowledge regarding insurance coverage, helping patients navigate their benefits effectively.

Licensed Physical Therapist Assistant

UMC Of El Paso
03.1999 - 08.2024
  • Optimized scheduling processes through effective time management skills, reducing wait times for appointments.
  • Contributed towards increased clinic revenue by consistently meeting productivity goals while maintaining high-quality service standards.
  • Maintained up-to-date knowledge on industry best practices through continuing education courses and professional development opportunities.
  • Streamlined clinic operations by managing inventory levels, maintaining equipment functionality, and organizing treatment spaces efficiently.
  • Educated patients on injury prevention strategies and proper body mechanics to facilitate long-term recovery success.
  • Documented patient progress accurately, ensuring clear communication between all members of the rehabilitation team.
  • Upheld strict compliance with all federal, state, and facility regulations to ensure safety and ethical care for patients.
  • Maintained care continuity through multidisciplinary teamwork and collaboration.

Education

Associate of Science - Physical Therapist Assistant

El Paso Community College
El Paso, TX
05-1992

Skills

  • Professional ethics
  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Conflict resolution
  • Complaint handling
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call management
  • Documentation
  • Administrative support
  • Staff training
  • De-escalation techniques
  • Building rapport
  • HIPAA requirements
  • Complaint resolution
  • Team development
  • Customer education
  • Assertiveness

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide. Employee of the Month recognition.
  • Member of Customer Service Team for UMC of El Paso
  • Supervised team of 10 staff members.
  • Fluent in sign language

Certification

Licensed Physical Therapist Assistant

Languages

English
Native or Bilingual

Timeline

Licensed Physical Therapist Assistant

Centro Salud Familiar La Fe
09.2024 - Current

Licensed Physical Therapist Assistant

UMC Of El Paso
03.1999 - 08.2024

Associate of Science - Physical Therapist Assistant

El Paso Community College

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