Summary
Overview
Work History
Skills
Accomplishments
Languages
Timeline
Generic

Rosa Garcia

Compton,CA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Sr. Customer Service Representative

ePost Global shipping
Cypress, CA
08.2012 - Current
  • Tracked and ensured timely delivery of goods or services.
  • Ensured prompt resolution of customer complaints through excellent communication skills and effective problem-solving.
  • Served customers with exceptional customer service to guarantee their satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Responded promptly to customer queries, delivering accurate transit-related information.
  • Responded to customer inquiries through phone and email.
  • Assisted customers with billing and returns.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed positive relationships with customers through friendly interactions.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Mentored junior team members and managed employee relationships.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Worked with Sales Reps directly.

Export Assistant

XPO
Torrance, CA
09.2011 - 07.2012
  • Assisted in the preparation of export documents such as commercial invoices, packing lists and certificates of origin.
  • Maintained accurate records related to shipments including tracking numbers, customer information and shipping costs.
  • Investigated discrepancies between actual received quantities versus expected quantities from supplier invoices.
  • Ensured that all required paperwork was completed accurately according to established timelines.
  • Coordinated with customers, vendors and freight forwarders to ensure timely delivery of goods.
  • Tracked and traced air shipments in order to maintain current status information.

Skills

  • Complaint resolution
  • De-Escalation Techniques
  • Customer Support
  • Staff Training
  • Follow up skills
  • Self Motivated
  • Task Prioritization
  • Team Collaboration
  • Work with support for data issues
  • Communicate with Operations on a daily basis
  • Work with Dispatch for any transportation issues
  • Work with commercial for any service or rate issues

Accomplishments

  • I started working in operations.
  • Moved to Export
  • Managed all of the off site customers with agents.
  • Moved to Customer service

Languages

Spanish
Professional

Timeline

Sr. Customer Service Representative

ePost Global shipping
08.2012 - Current

Export Assistant

XPO
09.2011 - 07.2012

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Rosa Garcia