Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosa Galarza

Summary

Hardworking customer service representative assessed charges for services requested or collected deposits and payments. Contacted customers regarding status updates or adjustments. Trained customers on new policies or procedures and responded to emails or messages in timely manner.

Overview

9
9
years of professional experience

Work History

Home Attendant

Private
05.2021 - 06.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Used [Software] to maintain records of services performed and the condition of patients.
  • Purchased, prepared, and served food for patients and other members of the family by following special prescribed diets.
  • Visited households to provide daily health care to patients.
  • Take the patient to and from appointments
  • Make sure the residence they live at is clean
  • Assisted patients in dressing, bathing and grooming.

Customer Service Representative

Hail Free Solutions
09.2021 - 05.2022
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.

Sales Associate

Footlocker
09.2015 - 09.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.

Veterinary Assistant

Park Slope Veterinary Care
03.2015 - 01.2016
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

Store Associate

Coldstone Creamy
04.2013 - 02.2014
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Maintained tidy and organized store to comply with cleanliness standards.

Education

High School Diploma -

Edward R. Murrow
Brooklyn, NY
06.2015

Skills

  • Compassionate Caregiving
  • Bathing Assistance
  • Grooming assistance
  • Personal Hygiene Assistance
  • Patient Care
  • Client documentation
  • Schedule Management
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Call center experience
  • Computer Proficiency
  • Money handling abilities
  • Appointment Scheduling
  • Teamwork and Collaboration
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Time Management
  • Goal-Oriented
  • Relationship Building
  • Verbal/written communication

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Hail Free Solutions
09.2021 - 05.2022

Home Attendant

Private
05.2021 - 06.2022

Sales Associate

Footlocker
09.2015 - 09.2017

Veterinary Assistant

Park Slope Veterinary Care
03.2015 - 01.2016

Store Associate

Coldstone Creamy
04.2013 - 02.2014

High School Diploma -

Edward R. Murrow

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Rosa Galarza