Rosa Garcia
San Francisco,CA
Summary
Detail-oriented professional with a proven track record at Allied Universal/UCSF Security Services. Excelled in incident reporting and conflict de-escalation, enhancing patient and visitor safety. Demonstrated compassion in patient care, with a knack for maintaining high infection control standards. Skilled in creating positive environments and achieving significant security care outcomes.
Overview
14
14
years of professional experience
Work History
Security Officer
Allied Universal Security Services
06.2021 - Current
- Company Overview: UCSF
- Responsible for patrolling, access control, monitoring of patients, and responding to all calls for security service within the medical centers
- Perform various security functions within the emergency department including screening patients and visitors for contraband and assisting with staff with deescalating difficult patients and visitors
- Issue visitor badges and print UCSF ID (sticker) badges for staff at Mount Zion campus
- Process patient valuables and fill out appropriate forms
- Provide safety escorts, lockout requests, complete building lockups and building unlocks, answer phones and respond to general security inquiries
- UCSF
Biohazard Technician
Stericycle
03.2017 - 07.2020
- Company Overview: UCSF
- Organized clean biohazard containers and prepared dirty one for pickup
- Changed biohazard containers in each room daily while maintaining a neat, clean work area at all times
- UCSF
Patient Support Assistant
MGA Entertainment
01.2015 - 02.2017
- Company Overview: UCSF
- Handled and stored hazardous chemicals in a safe manner to prevent injury or illness
- Created a checklist for housekeeping carts to improve inventory management
- Restocked supplies as needed
- Cleaned designated areas and responded to emergency cleaning requests
- Sanitized common areas and equipment using approved chemicals and supplies
- UCSF
Cleaning Crew Member
Captain Hotel
09.2013 - 12.2015
- Responsible for 50 rooms including verifying vacancies after checkouts, mopping, vacuuming and cleaning rooms, notifying facilities of any repairs needed and making special accommodations for customer in order to maintain optimal satisfaction
- Laundered sheets and covers removing stains to restore linens
- Moved beds and furniture for proper cleaning to maintain a cleaner environment for all guests
Sales Associate
Target
11.2010 - 11.2015
- Answered phones and provided general store information
- Worked the cash registers, handled large quantities of cash and processed payments
- Inventoried, removed and restocked merchandise as needed
- Prepared appealing store displays to boost sales
- Covered different assignments throughout the store such as fitting rooms, cleaning and reorganized products, and loss prevention
Education
G.E.D -
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Detail Oriented
- Conflict de-escalation
- Visitor tracking
- Compassionate Care
- Patient Observation
- Patient Services
- Infection control standards
- Infection prevention
- Calm Under Stress
- Care Monitoring
- Empathy and Compassionate Care
- Patient-focused care
- Attention to Detail
- Behavior redirection
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Allied Universal Security Services
06.2021 - Current
Biohazard Technician
Stericycle
03.2017 - 07.2020
Patient Support Assistant
MGA Entertainment
01.2015 - 02.2017
Cleaning Crew Member
Captain Hotel
09.2013 - 12.2015
Sales Associate
Target
11.2010 - 11.2015
G.E.D -
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