Rosa Garcia
Fayetteville,GA
Summary
Proven leader with extensive experience at Home Depot, adept in customer service and problem-solving. Excelled in training development, enhancing team performance, and fostering customer relations. Achieved significant improvements in workplace safety and sales strategies, demonstrating a strong ability to meet organizational goals with efficiency.
Overview
8
8
years of professional experience
Work History
Department Supervisor
Home Depot
06.2022 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Teach, Coach and Train new associates on store standards and selling culture.
- Managed team up to 12 associates, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for associates, providing constructive feedback and identifying opportunities for growth or improvement.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assigned tasks and established work schedules to associates to cover operational needs.
- Handled cash register, returns, and refunds.
- Coached associates and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Provided ongoing training opportunities to keep associates up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Reduced associates turnover rate through effective communication, regular feedback, and fostering a positive work environment.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down items and relocated clearance merchandise to proper store areas.
- Researched issues to obtain appropriate answers to customer inquiries.
- Educated associates on strategies for handling difficult customers and challenging situations.
Head Cashier
Home Depot
03.2021 - 06.2022
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and inform them about pro xtra, military discount, credit cards.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated associates on register use, merchandising, and customer service.
- Evaluated presentation of checkout lanes and kept associates on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Resolved escalated customer disputes with special actions such as discounts.
- Processed both cash and card purchases and returns.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
Sales Associate
Home Depot
04.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Freight Associate
Home Depot
03.2019 - 04.2020
- Scanned all incoming merchandise to identify damaged or inconsistent products.
- Maximized space within storage areas by ensuring appropriate stacking of merchandise.
- Reduced freight damage incidents with thorough inspections and proper handling techniques.
- Signed off on and completed paperwork for incoming shipments.
- Assisted in loading and unloading merchandise from delivery trucks while maintaining safety protocols to avoid workplace accidents.
- Loaded and unloaded trucks.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
Cashier
Home Depot
01.2019 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Reduced processing errors by meticulously following transaction procedures.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Project Manager
Garcia Remodeling
06.2016 - 01.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored project performance to identify areas of improvement and make adjustments.
- Negotiated and managed third-party contracts related to project deliverables.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reported regularly to managers on project budget, progress, and technical problems.
Education
Faith Academy
Stockbridge, GA05.2013
Skills
- Customer Service
- Problem-Solving
- POS systems operations
- Sales Strategies
- Training and Development
- Inventory Management
Languages
Spanish
Native or Bilingual
Timeline
Department Supervisor
Home Depot
06.2022 - Current
Head Cashier
Home Depot
03.2021 - 06.2022
Sales Associate
Home Depot
04.2020 - 03.2021
Freight Associate
Home Depot
03.2019 - 04.2020
Cashier
Home Depot
01.2019 - 03.2019
Project Manager
Garcia Remodeling
06.2016 - 01.2019
Faith Academy