Summary
Overview
Work History
Education
Skills
Experience
Objective
Languages
Timeline
Generic

Rosa Garcia

Grand Rapids,MI

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as Office Specialist II position. Willingness to take on added responsibilities to meet team and company goals. Prepared to use my background in providing exceptional bilingual customer service. Proven ability to resolve customer issues efficiently and enhance client satisfaction. Demonstrated skills in communication and problem-solving.

Overview

2026
2026
years of professional experience

Work History

Retail Help Specialist

Fifth Third Bank
04.2019 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.

Lead Customer Service Representative

Fifth Third Bank
4 2006 - 04.2019
  • Ranked as most effective department sales representative in the Region.
  • Served as the company's only bilingual Spanish/English customer service representative.
  • Exceeded personal sales goals
  • Educated customers on product and service offerings.
  • Managed cash stock and inventory balances accurately.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Processed and issued money orders for customers.
  • Informed customers about all product lines and services offered by the company.
  • Communicated information to customers about product quality, value and style.
  • Managed a team of customer service representatives, consistently achieving performance targets and goals.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.

Loss Prevention Officer

Sears
10 1998 - 5 2006
  • Called and coordinated with police, fire and EMT services.
  • Communicated with supervisors regarding any issues that occurred while on duty.
  • Checked and secured building entrances.
  • Acted as first responder for medical emergencies, included incoming calls and code red situations.
  • Maintained order, responded to emergencies and enforced federal and local laws.
  • Monitored loading dock and recorded all activity in a daily officer report.
  • Immediately reported fires, accidents and other safety hazards.
  • Monitored access control systems, including CCTV systems.
  • Patrolled the premises regularly to ensure safety of employees and visitors.
  • Completed incident reports and activity logs for accurate, current records.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.

Education

High School Diploma -

Wyoming Park High School
Wyoming, Michigan
2002

Skills

  • Time management skills
  • Microsoft Office
  • Computer proficient
  • Excellent communication
  • File/records maintenance
  • Bilingual in [Spanish]
  • Operations management
  • Quick learner
  • Training and development
  • Document review skills

Experience

  • Sales
    Consistently generated additional revenue through skilled sales techniques.
  • Conflict Resolution
    Responsible for handling customer account inquiries, accurately providing information to resolve product/service complaints and guarantee customer satisfaction.
  • Answered customers’ questions and addressed problems and complaints in person and over the phone.


Objective

Eagerness to continue developing skills and knowledge within the City of Wyoming and a commitment to contributing to the company's long-term success. My commitment to being a dependable and trusted resource for the team or organization is important. 

Languages

Fluent in English and Spanish

Timeline

Retail Help Specialist

Fifth Third Bank
04.2019 - Current

High School Diploma -

Wyoming Park High School

Lead Customer Service Representative

Fifth Third Bank
4 2006 - 04.2019

Loss Prevention Officer

Sears
10 1998 - 5 2006

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