Rosa Garcia-Almanza
Sherwood,AR
Summary
Organized Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Full Potential Child Development Center
Little Rock, AR
07.2024 - Current
- Maintained and updated patient medical records in accordance with HIPAA regulations.
- Conducted periodic reviews of inactive charts to ensure timely disposal per retention policy requirements.
- Provided customer service support to patients regarding their medical records requests.
- Scanned all incoming documents into the electronic health record system.
- Performed quality assurance audits on a regular basis ensuring that all documentation is accurate and complete according to established policies and procedures.
- Responded promptly to any requests from external agencies such as attorneys or government agencies seeking access to patient records.
- Created reports summarizing statistics related to chart completion rates, turnaround times.
- Processed requests for release of confidential information to appropriate parties in accordance with HIPAA guidelines.
- Enforced state and federal legal requirements governing confidentiality and legal issues pertaining to health information.
- Managed well-organized system of closed and open medical records with ready availability to interdisciplinary personnel.
- Returned incomplete records and charts to appropriate personnel for correction.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Set up patient charts and documented information in various company software.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained positive working relationship with fellow staff and management.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Monitored department performance metrics including turnaround time for requests, number of errors found during audits.
- Maintained regular communication with parents regarding student discharges resulting from excessive absences
Front Desk Receptionist
Full Potential Child Development Center
Little Rock, AR
10.2021 - 07.2023
- Assisted with scheduling appointments for clients and visitors.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted customers warmly and made them feel welcome..
- Updated customer information in databases regularly to ensure accuracy of records.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Responded to customer inquiries via phone, email, and in person.
- Handled sensitive information in a confidential manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Maintained a clean and organized reception area to uphold company image.
High School Secretary
Brinkley School District
Brinkley, AR
07.2019 - 09.2021
- Assisted the principal with administrative tasks such as organizing meetings and scheduling appointments.
- Organized and maintained filing system for confidential student records.
- Entered data into school databases accurately and efficiently.
- Maintained student records, including attendance and grades, in computerized data systems.
- Assisted in preparing reports related to student attendance or performance.
- Greeted visitors, determined nature of business and directed them to appropriate personnel.
- Performed general office duties such as copying, faxing, scanning.
- Managed office supplies inventory by ordering new items when necessary.
- Processed incoming and outgoing mail on a daily basis.
- Updated contact lists with current phone numbers, emails addresses and mailing addresses.
- Created flyers or newsletters that were distributed among faculty members or students.
- Organized special events such as open houses or parent-teacher conferences.
- Provided assistance with registration procedures at the beginning of each semester.
- Attended staff meetings to take notes on decisions made or topics discussed.
- Provided support to teachers by preparing materials for class activities.
- Sorted through documents for accuracy prior to distribution or filing.
- Answered and routed incoming calls, providing basic information to callers.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Directed visitors to appropriate offices.
- Handled confidential information regarding students carefully and with discretion.
- Coordinated and located substitute teachers for absent educators.
- Maintained student transfer requests and withdrawal approval files.
- Supported school director and teaching staff by greeting visitors, taking messages, responding to emails, and completing clerical tasks.
- Assisted parents seeking homework assignments for absent children.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
Paraprofessional
Brinkley School District
Brinkley, AR
02.2017 - 06.2019
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Monitored student progress and provided feedback to teachers and parents.
- Assisted in the implementation of educational programs for special needs children.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
- Supported English Language Learners by providing additional instruction on language acquisition skills.
- Ensured that all safety regulations were followed in the classroom environment.
- Assisted children at stations during small-group learning periods.
- Supported students throughout academic instruction and assignments.
- Managed classroom technology and assisted students in using educational software.
- Conducted reading and math interventions under the supervision of a certified teacher.
Education
High School Diploma -
Toombs County High School
Lyons, GA05-2009
Skills
- Filing
- Invoice Processing
- Appointment Scheduling
- Memo preparation
- Office Administration
- Travel Coordination
- Mail handling
- Clerical Support
- Verbal Communication
- Customer Service
- Resourceful
- Multi-Line Phone Systems
- Typing 55 WPM
- New patient chart preparation
- Data Entry
- HIPAA Regulations
- Work well independently
- Experienced with eFinance & eSchool
- Organized
- Ability to multi-task
Certification
- Arkansas Paraprofessional since March 2018
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Administrative Assistant
Full Potential Child Development Center
07.2024 - Current
Front Desk Receptionist
Full Potential Child Development Center
10.2021 - 07.2023
High School Secretary
Brinkley School District
07.2019 - 09.2021
Paraprofessional
Brinkley School District
02.2017 - 06.2019
High School Diploma -
Toombs County High School
- Arkansas Paraprofessional since March 2018
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