Rosa gargiulo
Secaucus
Summary
Dynamic healthcare professional with extensive experience at Hackensack Meridian Health, excelling in patient care and cardiac monitoring. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in stress test administration and team collaboration, consistently recognized for delivering exceptional service and maintaining regulatory compliance. Results-driven individual with a solid track record of delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals, and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cardiac Stress Technician
Hackensack Meridian Health
Hackensack
02.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed routine maintenance and repair.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated equipment and machinery according to safety guidelines.
- Updated and maintained databases with current information.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
Scheduling Coordinator
HackensackUMC
Hackensack
10.2019 - Current
- Created and enforced scheduling policies and procedures to standardize operations.
- Provided support in resolving scheduling conflicts between employees.
- Collaborated with other departments to coordinate resources when necessary.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
- Implemented a new scheduling system that reduced scheduling conflicts.
- Resolved customer complaints or answered customers' questions.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Copied and faxed important information for patient and client records.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Delegated work to staff, setting priorities and goals.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Worked with cross-functional teams to achieve goals.
- Completed routine maintenance and repair.
Patient Care Technician
Hackensack Meridian Health
Hackensack
02.2016 - 10.2019
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Recorded patient conditions and vital signs before and after medical operations.
- Helped create a safe environment by following infection control policies.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Participated in quality improvement activities within the department.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Collected specimens from patients for laboratory testing purposes.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Explained treatment procedures to patients and their families.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Provided direct patient care and assistance to healthcare team members.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Answered patient call signals and signal lights to determine patients' needs.
- Kept instruments and equipment clean and sanitized.
- Ensured that all medical equipment was properly maintained and sterilized.
- Turned and repositioned bedridden patients to prevent bedsores.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Restocked unit frequently with necessary medical supplies.
- Notified senior staff of patient emergencies to optimize outcomes.
- Responded to bell or light signal calls to assist patients with needs.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZSkills
- Healthcare management
- Scheduling coordination
- Effective communication
- Team collaboration
- Arrhythmia recognition
- Nuclear medicine
- Stress test administration
- Regulatory compliance
- Customer service
- Cardiac monitoring
- Vital signs measurement
- Blood pressure monitoring
- Patient care
- Stress testing
- Echocardiography basics
- Oxygen saturation assessment
- Heart rate monitoring
- Pacemaker analysis
- Pharmacological stress testing
- HIPAA compliance
- Medical equipment maintenance
- Problem-solving aptitude
- CPR certification
- EKG technician (CET)
- Critical thinking
- Patient preparation
- Organizational skills
- Problem-solving
Accomplishments
- Honor Roll 2024
Certification
- CPR certified
- EKG/Phlebotomy
- Certified Cardiac Tech
Timeline
Cardiac Stress Technician
Hackensack Meridian Health
02.2023 - Current
Scheduling Coordinator
HackensackUMC
10.2019 - Current
Patient Care Technician
Hackensack Meridian Health
02.2016 - 10.2019
Bachelor of Science - Health Administration
University of Phoenix
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