Rosa Gazmere
Akron,OH
Summary
Proven leader at Macy's, adept in fostering teamwork and enhancing customer service, significantly boosting team productivity and sales. Skilled in multitasking and active listening, I excel in high-pressure environments, driving revenue growth through innovative strategies and strong client relationships. Achievements include mentoring staff to surpass performance goals and streamlining operations for efficiency.
Overview
10
10
years of professional experience
Work History
CXC- Captain
Macy's
Akron, OH
10.2023 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Supervising the selling floor in delivering exceptional customer service
- Lead colleagues in the execution and completion of assigned task
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Chanel Counter Manager
Macy's
Columbus, OH
06.2022 - 08.2023
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Achieved sales goals through effective communication and demonstration of products.
- Conducted monthly audits of stock levels for accurate record-keeping purposes.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Collaborated closely with vendors for timely delivery of orders while maintaining a healthy professional relationship.
- Recruited, coached, motivated and trained new associates
- Assisted in the recruitment, training, and supervision of new employees, contributing to team success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Prestige Beauty Leader
Macy's
Columbus, OH
08.2021 - 06.2022
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on all the beauty brand products, corresponding services and assigned duties.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
- Collaborated with team to identify sales trends and implemented initiatives to enhance revenue.
Beauty Advisor
Macy's
Columbus, OH
07.2017 - 07.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Followed up with customers to increase satisfaction with purchases and services.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
Crew Member
McDonald's
High Point, NC
10.2014 - 06.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Dependable and Responsible
- Multitasking
- Calm Under Pressure
- Active Listening
- Decision-Making
- Problem Resolution
- Computer Skills
- Excellent Communication
Timeline
CXC- Captain
Macy's
10.2023 - 08.2024
Chanel Counter Manager
Macy's
06.2022 - 08.2023
Prestige Beauty Leader
Macy's
08.2021 - 06.2022
Beauty Advisor
Macy's
07.2017 - 07.2021
Crew Member
McDonald's
10.2014 - 06.2015