Rosa Gonzalez
Chicago,IL
Summary
Well rounded claims adjuster with top investigative skills. Looking for a position as insurance adjuster in the auto insurance industry
Overview
9
9
years of professional experience
Work History
Claims Adjuster
National Producers
Niles, IL
03.2017 - Current
- Responsible for conducting detailed day 1 investigations including securing recorded statements, reviewing MVR,ISO,TLO and CARFAX reports.
- Prepares denials and appropriate letters based on policy interpretation and comparative negligence.
- Extends offers, negotiates and explains liability in detail to move claim to closure.
- Creates and documents claims files to comply with company guidelines and IL rule 919.
- Successfully meets the company’s metrics and maintains pending list.
Customer Service Representative
CSRA
Chicago, IL
03.2016 - 02.2017
- Assisted clients with applications, processing applications and determining eligibility and plan selection.
- Answer inbound phone calls, set up appointments as needed, and performed greeter responsibilities as assigned.
- Assisted with outreach events, enrollment events, and material distribution to neighboring business and community organization to promote our center.
Inside Sales Representative
Orsini Healthcare
Arlington Heights, IL
02.2014 - 09.2015
- Handled approximately 150+ calls each day using a predictive dialer.
- Met and exceeded monthly sales goals while upselling pharmaceutical services to potential customers.
- Evaluated outside vendor sales lead quality and processed an average of 200 quality evaluations per week.
- Met monthly quality goals with a combined average of 95% quality score each month.
- Assisted patients with set-up and troubleshooting of glucose meter.
Customer Service Representative
Combined Insurance
Chicago, IL
10.2012 - 11.2013
- Researched coverage and premium options as well as provided customers with best coverage available.
- Conducted 70+ outbound calls to existing clients, conducted annual reviews, and reinstate lapsed policies.
- Handled inbound customer inquiries regarding a variety of services and options.
- Processed applications, payments, and corrections.
- Marketing and working with potential clients in order to gain business relationship.
Cashier/Customer Service
Order Express
07.2011 - 11.2012
- Assisted customers with check cashing, money orders, notary public, bill payments, and money transfers.
- Researched and resolved any issues that arose.
- Introduced customers to new product and features such as income tax services and license plate renewal.
Education
High School Diploma -
Roosevelt High School
Some Coursework Completed - undefined
Wilbur Wright College
Timeline
Claims Adjuster
National Producers
03.2017 - Current
Customer Service Representative
CSRA
03.2016 - 02.2017
Inside Sales Representative
Orsini Healthcare
02.2014 - 09.2015
Customer Service Representative
Combined Insurance
10.2012 - 11.2013
Cashier/Customer Service
Order Express
07.2011 - 11.2012
Some Coursework Completed - undefined
Wilbur Wright College
High School Diploma -
Roosevelt High School