Rosa Gonzalez
San Antonio,TX
Summary
Polished Group Home Manager with drive to create environment where both residents and staff members thrive. Enthusiastic professional with background in program planning, recommending modifications to existing programs and advocating for residents.
Overview
5
5
years of professional experience
Work History
Group Home Manager
Sevita Health
San Antonio, TX
08.2021 - Current
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Offered learning opportunities to help residents develop important life skills.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Organized entertaining recreational activities for home while staying within $[Amount] budget.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Direct Support Professional
Sevita Health
San Antonio, TX
08.2020 - 08.2021
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Developed rapport to create safe and trusting environment for care.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands and household chores.
- Transported clients to and from medical appointments with safety and efficiency.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Completed regular check-ins and progress report for each client.
- Scheduled daily and weekly care hours for client caseload.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
Massage Therapist
Elements Massage
San Antonio, TX
04.2020 - 08.2021
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Worked with clients to ascertain medical history, potential issues and areas needing support.
Massage Therapist
Spa D' Sante
San Antonio, TX
01.2018 - 03.2020
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
- Worked with clients to ascertain medical history, potential issues and areas needing support.
- Provided treatment for medical conditions and injuries through therapeutic massage.
Education
No Degree - Massage Therapy
Academy For Massage Therapy Training
San Antonio, TXBachelor of Science - Criminal Justice
Brightwood College - San Antonio
San Antonio, TX08.2020
Skills
- Maintenance Requests
- Constructive Feedback
- Client Direct Care
- Mental Health Support
- Activity Development
- Emotional Support
- Supporting Daily Living Needs
- Community Organization
- Developmental Disabilities
- Professional Relationships
- Client Needs Assessment
- Team Meeting Management
- Daily Living Skills Instruction
- Professional Development
- Managing Transportation
- Leadership Development
- Corrective Actions
- Community Integration
- Client Requirements
- Inventory Records
- Records Management Systems
- Employee Performance Evaluations
- Personal Care Assistance
- Complex Problem-Solving
- Housekeeping Duties
- Customer Satisfaction
- Staff Supervision
- Inventory Accuracy
- Observational Skills
- Infection Control Standards
- Supportive Care
- Regulatory Filings
- Budgeting and Cost Control
- Crisis Situations
Timeline
Group Home Manager
Sevita Health
08.2021 - Current
Direct Support Professional
Sevita Health
08.2020 - 08.2021
Massage Therapist
Elements Massage
04.2020 - 08.2021
Massage Therapist
Spa D' Sante
01.2018 - 03.2020
No Degree - Massage Therapy
Academy For Massage Therapy Training
Bachelor of Science - Criminal Justice
Brightwood College - San Antonio
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