Rosa Gonzalez

I will help with the scheduling. Also receiving the truck order. Put the merchandise out before the next truck order arrives. I will check the dates to make sure nothing was expired. Do the paperwork of the week. Help with the customer service and make sure my team was giving the best customer service that’s is possible. I will open and close the store. Do the deposit for the day. Ensuring that the money was correct. Just help the store manager with whatever else she needs.

• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Built strong relationships with customers through positive attitude and attentive response.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored team members to enhance professional development and accountability in workplace.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Increased sales through effective merchandising strategies and targeted promotions.

• What a assistant manager does is help the general manager in whatever they need
• For example scheduling, invoices , deposits , ordering items for the store , payroll and inventory
• As well as the regular shift manager duties
• Those are sending crew members on break , fixing order , helping customers that's have complaints.etc