Rosa Cortez
Bishop,CA
Summary
Resilient Correctional Officer skilled in maintaining security and peace in high-stress environments. Known for productivity and efficiency in task completion, managing time effectively to meet all job requirements. Specialized skills include conflict resolution, emergency response coordination, and inmate behavior modification strategies. Excel at communication, empathy, and leadership, crucial for fostering safe correctional facilities.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Inyo County Sheriffs Department
Independence, CA
11.2023 - Current
- Oversees the security and conduct of inmates
- Supervises trustees in performance of routine custodial work
- Processes prisoners for commitment, release, or transfer from detention facilities
- Prepares required records
- Issues clothing to inmates
- Maintains records of inmates and their personal property
- Recommends work assignments for inmates
- Visually and physically inspects inmates and their quarters, for contraband, weapons, or narcotics
- Checks on sanitary conditions and orderliness of quarters
- Promotes acceptable inmate attitude and behavior
- Confers with supervisors and custody-related service providers regarding behavioral and other inmate problems
- Participates in programs designed to prepare inmates for release
- Checks buildings and nearby grounds for irregular circumstances related to possible or attempted escape of prisoners
Front Office Assistant Manager
Rehabilitation Services
01.2021 - 04.2024
- Responsible for managing front office operations, coordinating therapist schedules, managing daily schedules, maintaining flexibility and a positive attitude, approving time cards, resolving coding issues, completing tasks effectively, handling contract billing, editing job descriptions, arranging paperwork, interviewing and hiring new employees, maintaining knowledge of hospital policies and procedures, maintaining confidential information, demonstrating conflict management, coordinating provider schedules, building provider templates, performing staff annual evaluations, running reports, being insurance knowledgeable, taking staff sick calls and arranging coverages, resolving coding issues, coordinating and maintaining patient scheduling program, conducting environmental safety rounds, collaborating and participating in performance improvement process, collaborating with Inyo county to implement Vaccine Clinic, and other duties as assigned.
Primary Care Assistant Manager
Rural Health Clinic
10.2020 - 07.2021
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service
- Optimized staffing levels with strategic scheduling and task delegation
- Integrated process improvements to increase overall workflow
- Delegated daily tasks to team members to optimize group productivity
- Trained new employees, built provider templates, monitored clinical staff work hours, worked closely with the assistant managers to maintain day-to-day operations, ordered all supplies needed for the clinic front staff, answered telephones and directed calls to appropriate staff members, and provided exceptional customer service through effective telephone communication and follow-ups.
Authorization and Referral Specialist
Rural Health Clinic
07.2018 - 10.2020
- Demonstrates professional verbal and correct written communication skills
- Abides by the NIHD Commitment to my Co-Workers and Communication Expectations of Employees to maintain open communication lines and facilitate team-building processes
- Responsible for managing front office operations, encouraging and promoting staff development, coordinating therapist schedules, managing daily schedules, maintaining flexibility and a positive attitude, approving time cards, resolving coding issues, completing tasks effectively, handling contract billing, editing job descriptions, arranging paperwork, interviewing and hiring new employees, maintaining knowledge of hospital policies and procedures, maintaining confidential information, demonstrating conflict management, and exhibiting conflict management to reach resolutions with other team members.
RHC Lead
Rural Health Clinic
05.2020 - 08.2020
- Recognized by management for providing exceptional customer service
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Learned roles of other departments to provide coverage
- Gathered and verified insurance requirements to meet payer requirements
- Entered confidential patient information and updated electronic records in the database
- Managed and obtained insurance authorizations for patient referrals from physicians
- Collected required signatures to initiate the referral process
- Tracked referral request progress and resolved issues to maintain smooth processing
- Obtained PA for services such as diagnostic imaging
- Assisted patients by answering questions and providing information regarding referrals
- Scheduled patients according to availability, urgency, and insurance authorization guidelines.
Registration Clerk
Rural Health Clinic
05.2017 - 07.2018
- Adhered to HIPAA guidelines and maintained the integrity of hospital policies and procedures
- Scanned documents, including insurance cards, to include in patient charts
- Contacted insurance carriers to verify coverage, copays, and deductible information for patients
- Maintained HIPAA compliance and the integrity of hospital policies and procedures
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into the system
- Explained forms and documents to patients, guardians, and family members, distributing copies as needed and confirming comprehension
- Scheduled and confirmed appointments.
Education
Mammoth High School
01.2011
International Association of Professions Career College
Skills
- Telephone etiquette
- Problem resolution
- Process improvement
- Bilingual
- Leads and directs
- Client and Billing
- Detail Oriented
- Active Listening
- Decision Making
- Honesty / Integrity
- Organization Skills
- Team building
- Customer Service
- Communication, Verbal and Written
- Works well with others
- Surveillance
- Facility Security
- Records Management
- Leadership
- Timeliness
- Adaptability
- Interpersonal
- Working Under Pressure
- Booking procedures
- Inmate Supervision
- Observation
- Radio communication
- First aid and CPR certified
- Physical Fitness
References
- Franklin Landaverde, 760-258-7146
- Chad Rager, 760-258-7801
- Jessica Nichols, 951-852-2388
Languages
Spanish
Professional
Timeline
Correctional Officer
Inyo County Sheriffs Department
11.2023 - Current
Front Office Assistant Manager
Rehabilitation Services
01.2021 - 04.2024
Primary Care Assistant Manager
Rural Health Clinic
10.2020 - 07.2021
RHC Lead
Rural Health Clinic
05.2020 - 08.2020
Authorization and Referral Specialist
Rural Health Clinic
07.2018 - 10.2020
Registration Clerk
Rural Health Clinic
05.2017 - 07.2018
Mammoth High School
International Association of Professions Career College
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