Rosa Gonzalez
Oakley,CA
Summary
Professional with solid experience in financial operations and accounts management, prepared for this role. Strong focus on processing invoices, reconciling statements, and managing vendor relationships, ensuring accuracy and compliance. Reliable team collaborator, adaptable to changing needs, and consistently achieving results in fast-paced environments. Known for attention to detail, problem-solving skills, and effective communication.
Overview
15
15
years of professional experience
Work History
Accounts Payable Specialist/AR/Front Desk Admin
Brightview Landscape Maintenance
08.2023 - Current
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
- Contributed to year-end closing process by ensuring all outstanding payables were accurately recorded and settled promptly.
- Updated vendor information regularly, ensuring accurate contact details and banking information for prompt payments.
- Create and close Purchase Orders
- Work with Project Managers to issue estimates and proposals for future projects.
- Distribute mail based on urgency and importance, addressing time-sensitive matters first
- Setup New Vendors ensuring proper IRS documentation is provided
- Translate emails from Spanish speaking vendors and employees to ensure proper communication.
- Maintained a clean and organized work environment to ensure morale and productivity
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Run weekly reports for AR/AP and report to Branch Manager
Accounts Payable Specialist
Storage Pro Management Inc.
05.2022 - 08.2023
- Setup new vendors and request proper documentation required by IRS.
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Matched purchase orders with invoices and recorded necessary information.
- Prepare and upload ACH payments as well as in House checks and send remittance emails
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Type up Lease Agreements for Commercial Tenants
- Managed and responded to correspondence and inquiries from customers and vendors.
- Updated vendor information regularly, ensuring accurate contact details and banking information for prompt payments.
- Translate emails for Spanish speaking vendors and clients to ensure proper communication.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Office Manager
Storage Pro Management Inc.
07.2021 - 05.2022
- Maintained a clean and organized work environment to ensure high moral and productivity
- Keep the Company Client Directory up to date and organized to ensure communication between management and clients
- Assist Field Managers with Company Policies and Procedures
- Assisted IT Dept with setup of Computers and Software, as well as setting up printers and firewalls.
- Assist CEO and VP with urgent email requests.
- Distribute mail based on urgency and importance, addressing time-sensitive matters firs
- Translated documents for bilingual customers and vendors
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Facility Manager
Storage Pro Management Inc.
11.2016 - 07.2021
- Maintain Property Rentals by Advertising and Filling Vacancies
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Improved facility safety standards by conducting regular audits and implementing updated compliance measures.
- Enhanced tenant satisfaction, responding promptly to all service requests and conducting regular feedback sessions.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Sales Associate/Assistant Manager
West Coast Wireless
07.2013 - 11.2016
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of product offerings.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
Sales Associate
SFO Wireless
03.2013 - 08.2013
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of product offerings.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
Warehouse/Receiving
KIMCO/Home Goods Warehouse
11.2012 - 03.2013
- Checked shipments for properly labeling and palletizing to reduce risk of damage.
- Verified order accuracy of orders and proactively corrected discrepancies.
- Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
- Conducted thorough inspections of received products for quality assurance purposes, reporting any issues to management for resolution.
- Executed quality control procedures to verify acceptable condition of goods.
- Ensured workplace safety by maintaining a clean and organized receiving area, reducing potential hazards for employees.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Electronics Sales Associate/Connection Center Associate
Walmart
11.2011 - 10.2012
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of product offerings.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
Cashier
Burger King
03.2010 - 09.2011
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
- Streamlined payment transactions for quicker service using cash registers and POS systems.
- Resolved customer complaints independently or with aid of supervisor.
- Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels.
- Operated and sanitized kitchen and food preparation equipment.
- Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
- Utilized proper PPE and followed food-preparation safety and sanitation guidelines to reduce risks.
Education
Some College (No Degree) - Business Administration
Los Medanos College
Pittsburg, CAHigh School Diploma -
Vineyard Adult Education
Livermore, CA06.2019
Skills
- Excellent Verbal Communication Skills
- Bilingual in both Spanish and English
- Self-Driven
- Computer Proficient
- Attention to Detail
- Extremely Organized
- Team Leadership
- Ability to Multitask
- Quick Learner
- Vendor relations
- Invoice processing
- Data inputting
- Entry verification
- Payment processing
- Account reconciliation
- Accounts payable auditing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved delayed workload which led to vendor/client satisfaction.
Primary Courses
- TV Regional Occupational Program:
- Career and Employment skills
- College Preparation
- Prenatal and Parent Education
- Computer Skills: Microsoft Word, Excel, PowerPoint and Internet
- Statistics
- General Ed.
Languages
Spanish
Native or Bilingual
Timeline
Accounts Payable Specialist/AR/Front Desk Admin
Brightview Landscape Maintenance
08.2023 - Current
Accounts Payable Specialist
Storage Pro Management Inc.
05.2022 - 08.2023
Office Manager
Storage Pro Management Inc.
07.2021 - 05.2022
Facility Manager
Storage Pro Management Inc.
11.2016 - 07.2021
Sales Associate/Assistant Manager
West Coast Wireless
07.2013 - 11.2016
Sales Associate
SFO Wireless
03.2013 - 08.2013
Warehouse/Receiving
KIMCO/Home Goods Warehouse
11.2012 - 03.2013
Electronics Sales Associate/Connection Center Associate
Walmart
11.2011 - 10.2012
Cashier
Burger King
03.2010 - 09.2011
Some College (No Degree) - Business Administration
Los Medanos College
High School Diploma -
Vineyard Adult Education
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