ROSA GUILLEN
MORENO VALLEY,USA
Summary
Accomplished medical assistant with a proven track record in file organization and verbal communication, notably at Hoag Memorial Hospital Presbyterian. Excelled in scheduling appointments and streamlining invoice processing, enhancing operational efficiency by over 30%. Skilled in both front and back office operations, demonstrating a strong commitment to patient care and administrative excellence.
Overview
12
12
years of professional experience
Work History
Clerical Coordinator Labor and Delivery
Hoag Memorial Hospital Presbyterian
Newport Beach
04.2024 - Current
- Created documents such as spreadsheets, reports, memos, letters, and other correspondence.
- Provided administrative support to staff members.
- Answered incoming calls in a timely manner and directed them appropriately.
- Greeted visitors and provided customer service assistance.
Hospital Unit Secretary Clerk Perinatal
UCI Medical Center
Orange
04.2023 - 04.2024
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Prepared documents for signature by physicians or other authorized personnel.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
Pediatric Back Office Medical Assistant
Coastal Kids Pediatrics
Ladera Ranch
07.2022 - 04.2023
- Assisted in the examination room with basic clinical tasks such as taking temperatures and blood pressures.
- Administered vaccines, injections, and other treatments as directed by physicians.
- Performed patient histories, vital signs, and medical screenings.
- Collected laboratory specimens for diagnostic testing.
- Answered phone calls from patients to answer questions or address concerns related to their care.
- Assisted with minor surgical procedures.
- Administered vaccinations and recorded patient reactions.
Pediatric Back Office Medical Assistant
Southern Orange County Pediatric Association
Ladera Ranch
08.2021 - 07.2022
- Assisted in the examination room with basic clinical tasks such as taking temperatures and blood pressures.
- Administered vaccines, injections, and other treatments as directed by physicians.
- Provided assistance to physicians during exams or treatments as required.
- Assisted pediatricians in conducting routine check-ups and patient assessments.
- Ensured examination rooms were clean, stocked, and properly set up.
- Performed basic laboratory tests.
Back Office Lead Medical Assistant
Mission Hospital
Mission Viejo
01.2021 - 08.2021
- Monitored patient flow throughout the day to ensure timely service delivery.
- Managed daily operations of the back office including scheduling appointments, ordering supplies, and managing inventory.
- Initiated follow-up calls to patients regarding their care plans or test results.
- Performed basic clinical tasks such as taking vital signs, administering injections, and collecting specimens.
- Trained new staff on back office protocols for handling medical records, billing processes.
Back Office Medical Assistant
Saddleback Family and Urgent Care
Mission Viejo
01.2020 - 01.2021
- Reviewed charts before each appointment for accuracy and completeness of information.
- Ensured that all medications were ordered correctly according to physician instructions.
- Assisted physicians with minor procedures such as dressing changes or injections.
- Performed basic laboratory tests including urinalysis, hemoglobin testing.
- Responded to patient callbacks and phone-in prescription refill requests.
Chart Prepping
Mission Surgical Clinic
Riverside
12.2018 - 01.2020
- Scanned documents into EHR systems as needed.
- Reviewed and analyzed patient charts to ensure accuracy of records.
- Assisted in training new employees on proper recordkeeping techniques.
- Answered inquiries from physicians, nurses, other clinicians, patients and third-party payers related to medical records.
- Entered demographic information into the hospital's computerized database accurately and timely.
- Ensured that all required forms were present in each patient's file prior to discharge.
Lab Technician/Back Office Medical Assistant
Magnolia Clinica Medica Familiar
Riverside
04.2017 - 12.2018
- Conducted daily laboratory maintenance, including cleaning and organizing.
- Performed quality control tests on incoming and outgoing materials to ensure safety standards were met.
- Monitored and maintained laboratory equipment such as pipettes, centrifuges, and microscopes.
- Prepared samples for analysis by weighing, filtering, or diluting them as needed.
- Collected specimens from patients for testing in the laboratory setting.
Front and Back Office Medical Assistant
Corona Doctors Medical Clinics
Corona
03.2013 - 04.2017
- Greeted patients and verified patient information.
- Assisted in scheduling appointments, verifying insurance coverage, and collecting payments.
- Prepared examination rooms with necessary supplies and instruments.
- Provided support to physicians during examinations and procedures.
- Recorded patient vital signs, medical history, medications, allergies, immunization dates, test results, and other relevant information into EHR system.
- Assisted in administering injections and vaccinations according to established protocols.
- Maintained cleanliness of front office areas including lobby reception desk area and exam rooms.
- Answered phones promptly and responded to inquiries from patients or providers in a professional manner.
Education
TECHNICAL CERTIFICATE - Medical Assisting
UEI CAREER COLLEGE
Riverside, CA10-2012
High School Diploma -
MORENO VALLEY HIGH SCHOOL
Moreno Valley, CASkills
- Phlebotomy
- Immunization Administration
- Medical terminology in ENGLISH AND SPANISH
- Venipuncture and phlebotomy
- Certified in Basic Life Support (BLS)
- Patient-focused care
Languages
Spanish, Native or Bilingual
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Clerical Coordinator Labor and Delivery
Hoag Memorial Hospital Presbyterian
04.2024 - Current
Hospital Unit Secretary Clerk Perinatal
UCI Medical Center
04.2023 - 04.2024
Pediatric Back Office Medical Assistant
Coastal Kids Pediatrics
07.2022 - 04.2023
Pediatric Back Office Medical Assistant
Southern Orange County Pediatric Association
08.2021 - 07.2022
Back Office Lead Medical Assistant
Mission Hospital
01.2021 - 08.2021
Back Office Medical Assistant
Saddleback Family and Urgent Care
01.2020 - 01.2021
Chart Prepping
Mission Surgical Clinic
12.2018 - 01.2020
Lab Technician/Back Office Medical Assistant
Magnolia Clinica Medica Familiar
04.2017 - 12.2018
Front and Back Office Medical Assistant
Corona Doctors Medical Clinics
03.2013 - 04.2017
TECHNICAL CERTIFICATE - Medical Assisting
UEI CAREER COLLEGE
High School Diploma -
MORENO VALLEY HIGH SCHOOL
Similar Profiles
Luis JuarezLuis Juarez
Surgical Technologist at Hoag Memorial Hospital PresbyterianSurgical Technologist at Hoag Memorial Hospital Presbyterian
Francis GarciaFrancis Garcia
Registration Representative at Hoag Memorial Hospital PresbyterianRegistration Representative at Hoag Memorial Hospital Presbyterian
Joan Karl ScottJoan Karl Scott
Staff Nurse,Sub ICU/Medsurg/Telemetry Registered Nurse at Hoag Memorial Hospital PresbyterianStaff Nurse,Sub ICU/Medsurg/Telemetry Registered Nurse at Hoag Memorial Hospital Presbyterian
Gabriela Flores BahenaGabriela Flores Bahena
Medical Assistant at Hoag Memorial Hospital PresbyterianMedical Assistant at Hoag Memorial Hospital Presbyterian
Corey SpellerCorey Speller
Bus Operator at LA MetroBus Operator at LA Metro