Rosa Gutierrez
Lemoore,CA
Summary
Energetic, responsible and detail-oriented Patient Care Coordinator with five years of experience in billing and patient registration.
Overview
25
25
years of professional experience
Work History
Referral Coordinator
Aria Community Health Center
01.2021 - Current
- Answered phones, processed referrals in a timely matter, verified insurance, obtained authorization for referrals, if needed, schedule patient appointments with specialists
Patient Care Coordinator
Adventist Health - Specialty
01.2018 - 01.2021
- Answered phones, verified insurance eligibility
- Collected payments, scheduled appointments & analyzed active referral processes
Biller/Referral Clerk
Reddy Cardiology
01.2014 - 01.2017
- Billed office visits according to their documented CPT & ICD codes
- Assisted staff with monthly statements
- Handled busy phone lines and scheduled referrals
Noon Teachers' Aide
UCP Parent & Me
01.2012 - 01.2016
- Supervised children & aided teachers in different tasks throughout their daily busy schedules
Receptionist/Biller
Western Dental
01.2008 - 01.2012
- Scheduled appointments, handled outside referrals, registered patients according to their insurance carrier & covered procedures
- Maintained organized files
Campaign Assistant/Receptionist
D Gallegos
01.2000 - 01.2004
- Advertised campaign to community & assisted with any other assignments regarding the campaign, interpreted
Office Assistant
Proteus
01.2000 - 01.2003
- Maintained records organized and up to date
- Used advanced office skills
Education
CNA Certification -
01.2014
High School Diploma -
01.1997
Skills
- Certified Bilingual Interpreter
- Great Collaboration Skills
- Organized & Flexible
- Excellent oral and written communication skills
- Diligent
- Quick Learner
- 45 WPM
- Insurance verification
- Referring physician communication
- Physician reports
- Electronic patient charts
- Insurance precertification processes
- Diagnostic appointments
- Referral wait list management
- Medical scheduling
- Outbound calls
- Referral tracking
- Medical Terminology
- Medical clinical procedures
- Patient education and counseling
- Patient records oversight
- Multi-line telephone operation
- Record preparation
- Prospecting
- Multi-line phone proficiency
- Pre-authorizations
- Manage records
- Set objectives
- Author reports
- Clinical operations
- Establish policies
- Business operation management
- Acute and rehabilitative care
- Communication
- Accreditation support
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
- Achieved Result by introducing Software for Type tasks.
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
Languages
English
Full Professional
Timeline
Referral Coordinator - Aria Community Health Center
01.2021 - Current
Patient Care Coordinator - Adventist Health - Specialty
01.2018 - 01.2021
Biller/Referral Clerk - Reddy Cardiology
01.2014 - 01.2017
Noon Teachers' Aide - UCP Parent & Me
01.2012 - 01.2016
Receptionist/Biller - Western Dental
01.2008 - 01.2012
Campaign Assistant/Receptionist - D Gallegos
01.2000 - 01.2004
Office Assistant - Proteus
01.2000 - 01.2003
West Hills College - CNA Certification,
Lemoore High School - High School Diploma,
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