Rosa Henne

Supported operations on large-scale health insurance provider with focus on claim processing, eligibility verification and customer service.

Streamlined processes and procedures, resulting in 45% reduction in overhead costs. Ability to analyze account data to identify and resolve discrepancies. Developed and implemented streamlined processes to improve accuracy and efficiency of billing operations. Analyzed and reconciled accounts monthly by reducing 15% outstanding balances.

Developed and implemented variety of accounting procedures, policies, and controls. Results-oriented accounting manager with extensive knowledge of financial statements and regulatory compliance. Perform routine audits to ensure compliance with internal policies and procedures allowing for 95% effectiveness rate.

Ensure all transactions are processed accurately and timely. Monitored cash register activities and available for operations, monitor cash balances and liquidity, and compliant to both internal and external regulations.

Resolved customer billing disputes in timely manner to minimize overdue payments. Assisted with year-end audit requirements for accounts receivable. Developed reports to track customer payments and delinquencies. Tracked and reported on key metrics to senior management. Advised on billing best practices and policies. 90% metrics of customer service trends were thoroughly examined.