Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Rosa Crumley

Summary

Motivated and enthusiastic Rural Carrier with proven success at modeling highest delivery standards to customers in any location, whether rural or urban. Tireless customer-focused professional with innate navigational sense to find obscure delivery addresses. Focuses on details and consistently delivers correct mail and packages to correct address on time.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Rural Letter Carrier

United States Post Office
05.2020 - Current
  • Improved customer satisfaction by delivering mail accurately and efficiently to rural areas.
  • Streamlined delivery routes for faster service, resulting in increased efficiency and time management.
  • Maintained a safe driving record while navigating challenging rural roads and weather conditions.
  • Organized mail and packages daily, ensuring accurate deliveries and timely pickups.
  • Performed vehicle maintenance checks regularly to ensure safe transportation of mail along rural routes.
  • Adapted quickly to changing route assignments due to staff shortages or operational needs, demonstrating flexibility in work responsibilities.
  • Managed time effectively by prioritizing tasks based on urgency while maintaining consistent quality in mail delivery services.
  • Handled large volumes of mail during peak seasons without compromising accuracy or punctuality, ensuring timely deliveries throughout the year.
  • Reported any suspicious activity or potential security threats observed during deliveries to appropriate authorities as needed.
  • Contributed positively to workplace morale by fostering a supportive environment among fellow carriers and postal employees.
  • Developed strong relationships with customers, providing excellent customer service and addressing any concerns or issues promptly.
  • Resolved delivery discrepancies through effective communication with supervisors and other carriers, minimizing errors and improving operations.
  • Increased customer trust by maintaining confidentiality of sensitive materials during mail delivery process.
  • Trained new Rural Letter Carriers on company policies, safety measures, and route navigation techniques for successful job performance.

Store Manager

Caramandas Bake Shoppe
03.2016 - 05.2020
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Head Drive Thru and Cashier Attendant

Frisch's Big Boy Restaurant
02.2013 - 03.2016
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to customers, increasing revenue.

Education

Associate of Science - Medical

Bluegrass Community And Technical College
Lexington, KY
05.2017

Skills

  • Deadline Adherence
  • Safe Driving
  • Vehicle Maintenance
  • Vehicle loading
  • Route Navigation
  • Teamwork and Collaboration
  • Delivery Accuracy
  • Time management abilities
  • Problem-solving abilities
  • Professional Demeanor
  • Adaptability and Flexibility
  • Continuous Communications with clients
  • Reliability

Accomplishments

While attending Culinary arts in my Junior and Senior year of High school , I competed regional and National for Hospitably and dining services, placing first for Regional and Second for National.

I also have competed in the Arts program with local churches and placed first for regional


Certification

Hospitality Certifications (2013)

Certified Rural Letter carrier (2020- current )


Timeline

Rural Letter Carrier

United States Post Office
05.2020 - Current

Store Manager

Caramandas Bake Shoppe
03.2016 - 05.2020

Head Drive Thru and Cashier Attendant

Frisch's Big Boy Restaurant
02.2013 - 03.2016

Associate of Science - Medical

Bluegrass Community And Technical College

Similar Profiles

CREATE PROFILE
Rosa Crumley