Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rosa Hernandez

Katy,TX

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

10
10
years of professional experience

Work History

Sales Associate

pop soap
Katy, TX
02.2022 - 08.2022
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Assisted customers with product selection, sizing and styling.
  • Upsold additional items based on customer interests and needs.
  • Processed credit card transactions quickly and securely.
  • Demonstrated product features and benefits for customers' needs.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Greeted customers and provided exceptional customer service.
  • Maintained cleanliness of store environment including floors, windows, displays.

Florist Assistant

EC Blooms and Co
Houston, TX
08.2021 - 02.2022
  • Greeted customers and answered their inquiries about flower arrangements.
  • Maintained store shelves and displays to ensure that merchandise was organized attractively.
  • Provided excellent customer service by greeting customers warmly and responding to inquiries promptly.
  • Coordinated deliveries with couriers while ensuring accuracy of addresses.
  • Operated floral design equipment such as cutters and shapers, as needed.
  • Received payments from customers and provided change or receipts as required.
  • Provided advice regarding proper care of plants and flower arrangements.
  • Restocked inventory when necessary to maintain adequate supplies on hand.
  • Kept records of sales transactions using a cash register system.
  • Assisted with promotional activities such as special events or seasonal promotions.
  • Arranged bouquets according to customer specifications.
  • Performed routine maintenance tasks such as watering plants, trimming foliage, sweeping floors.

Makeup Artist

MAC Cosmetics
Santa Rosa, CA
11.2015 - 04.2018
  • Maintained a clean and sanitary work area in accordance with health regulations.
  • Provided assistance in marketing initiatives by creating promotional materials featuring latest looks.
  • Consulted with clients about desired look or color palette prior to application process.
  • Inspected makeup brushes and other tools before use to ensure proper hygiene standards were met.
  • Educated customers on proper usage of skincare products for optimal results.
  • Assisted customers in selecting appropriate products based on their individual needs and preferences.
  • Checked physical inventory to maintain product stock levels.
  • Cleaned display units, tools and testers throughout day to reduce spread of harmful germs or bacteria.

Home Health CNA

At Home Nursing
Santa Rosa, CA
12.2012 - 01.2015
  • Transported patients to doctor appointments or other destinations when needed.
  • Helped with physical therapy exercises prescribed by a physician or therapist.
  • Developed positive relationships with clients through active listening skills.
  • Cleaned equipment used by patients after use according to standard procedures.
  • Observed changes in condition or behavior of the patient and reported it to the supervisor or case manager immediately.
  • Reported any incidents or accidents that occur while providing care to the appropriate authority immediately.
  • Responded quickly to emergency situations following established protocols.
  • Administered medications according to physician instructions and monitored patient response.
  • Maintained accurate records of services rendered to each patient.
  • Provided companionship to elderly and disabled individuals in their home environment.
  • Assisted with personal hygiene needs such as shaving, brushing teeth and hair care.
  • Assisted patients with daily living activities such as bathing, dressing, grooming and toileting.
  • Performed light housekeeping duties including laundry, dusting, vacuuming and meal preparation.

Education

Associate of Science - Science Education

Lone Star College System
Katy, TX
05-2023

Certicate - Home Health Aide

Santa Rosa Junior College
Santa Rosa, CA
12-2012

High School Diploma -

Santa Rosa High School
Santa Rosa, CA
05-2012

Skills

  • excellent communication sills
  • strong problem-solving abilities
  • ability to stay calm and professional in stressful situations
  • Proficient in Microsoft Office and CRM software
  • team player with positive attitude
  • Multi-tasking strength
  • Exceptional customer service
  • Reliable and punctual

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Sales Associate

pop soap
02.2022 - 08.2022

Florist Assistant

EC Blooms and Co
08.2021 - 02.2022

Makeup Artist

MAC Cosmetics
11.2015 - 04.2018

Home Health CNA

At Home Nursing
12.2012 - 01.2015

Associate of Science - Science Education

Lone Star College System

Certicate - Home Health Aide

Santa Rosa Junior College

High School Diploma -

Santa Rosa High School

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Rosa Hernandez