Summary

Overview

Work History

Education

Skills

Accomplishments

Languages

Timeline

Rosa Hernandez

Store Manager

Framingham,MA

Summary

Dynamic Store Manager with a proven track record at AutoZone, excelling in customer service and team leadership. Enhanced customer satisfaction through effective training and innovative merchandising strategies. Skilled in inventory management and cash control, fostering a motivated team to achieve operational excellence and drive sales growth.

Overview

17

17

years of professional experience

Work History

Store Manager

AutoZone

07.2008 - Current

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales by creating innovative visual merchandising displays and store layouts.

Education

GED -

Proper Academy

Dorado,P.R

01-2014

No Degree - Medical Assistant

Medical Institute Hempstead N.Y

Hempstead, NY

01-2001

Skills

Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Inventory management
Cash management
Store merchandising
Retail inventory management
Shift scheduling
Employee training
Inventory control
Recruitment and hiring
Goals and performance
Team building and leadership
Team motivation
Recruiting and hiring
Operations management
Leadership development
Supply ordering
Policies and procedures

Store displays
Staff supervision
Staff management
Sales expertise
Employee scheduling
Accurate cash handling
Work Planning and Prioritization
Opening and closing procedures
Documentation and reporting
Operations
Order management
Sales strategies
Team development
Retail sales techniques
Product merchandising
Payroll management
Sales professional
Customer response
Bank deposit procedures
Accurate money handling
Loss prevention
Bank and safe deposits
Operational efficiency
Performance reviews
Sales coaching
Strategic planning
Sales analysis

Accomplishments

Achieved the [Number] national store ranking within [Number] years.
Managed a store that exceeded company expectations in every category during the [Quarter] quarter.
Recruited [Number] successful new managers within one year.
Exceeded monthly store sales goals [Number] months in a row.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Achieved [Result] through effectively helping with [Task].
Documented and resolved [Issue] which led to [Results].
Supervised team of [Number] staff members.
Resolved product issue through consumer testing.
Collaborated with team of [Number] in the development of [Project name].
Achieved [Result] by introducing [Software] for [Type] tasks.
Achieved [Result] by completing [Task] with accuracy and efficiency.

Languages

Spanish

Professional Working

English

Professional Working

Portuguese

Elementary

Timeline

Store Manager

AutoZone

07.2008 - Current

GED -

Proper Academy

No Degree - Medical Assistant

Medical Institute Hempstead N.Y