Rosa Hernandez
Humble
Summary
Results-driven Regional Director with expertise in personnel management, property oversight, and project execution. Proven track record in achieving occupancy targets through effective collaboration with property owners and management teams. Strong ethical foundation and decision-making skills, complemented by experience in budgeting and multi-tasking. Demonstrated ability to enhance productivity and service quality across diverse office environments.
Overview
13
13
years of professional experience
Work History
Office Manager
RHS CONTRACTORS
Houston
06.2024 - Current
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Provided training to new hires on office policies and procedures.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided administrative support to management team including preparing reports and presentations.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Regional Director
Palm Equities
01.2021 - 05.2024
- Attended weekly meetings to discuss and optimize strategies.
- Participated in promotional opportunities and onboarding of new accounts.
- Visited sites periodically to view service levels and adherence to global service standards.
- Reviewed financial reports to identify potential issues, cost-saving opportunities, and significant departures from the budget.
- Raised property accuracy and accountability by creating a new automated tracking method.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for a new organization.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
Property Manager
Better World Properties
01.2018 - 01.2021
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Property Manager
Alliance Residential
01.2017 - 01.2018
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Property Manager/Home Sales
Sun Communities
01.2015 - 01.2017
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Negotiated leases, sale agreements, and other contractual documents related to property management activities.
Property Manager
BH Management
01.2012 - 01.2015
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Processed evictions when necessary in accordance with state laws and procedures.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Education
HS Diploma -
Macarthur High School
Houston, TX06.1997
Skills
- Developing & Executing Strategic Business Plans & Goals
- Microsoft Office
- MRI
- Resman
- Onsite
- Yardi
- Quicken
- Communicating & Administering Policies & Reports
- Providing Advice/Counsel to Senior Management & Staff
- Team Building & Leadership
- Personal & Interpersonal Communications
- Fair Housing Mandates
- Staff Management
- Recruiting and Hiring
- Business Recordkeeping
- Margin Goals
Timeline
Office Manager
RHS CONTRACTORS
06.2024 - Current
Regional Director
Palm Equities
01.2021 - 05.2024
Property Manager
Better World Properties
01.2018 - 01.2021
Property Manager
Alliance Residential
01.2017 - 01.2018
Property Manager/Home Sales
Sun Communities
01.2015 - 01.2017
Property Manager
BH Management
01.2012 - 01.2015
HS Diploma -
Macarthur High School