Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rosa Hernandez

Chicago,IL

Summary

Highly organized and dependable professional with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrated willingness to take on additional responsibilities to contribute to the achievement of team goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Security Officer

Chicago Public Schools CPS
02.2017 - 06.2025
  • Obtained CPR and First Aid certifications in preparation for on-campus emergencies.
  • Document safety and security incidents.
  • Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
  • Utilized radio/ communications equipment to contact other on-campus personnel.
  • Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrols and monitor premises.

Case Supervisor

Help At Home
03.2012 - 02.2017
  • Completed payroll for 150 employees.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored over 150 Participants.
  • Handled tasks using Santrax/Sandata system.
  • Prepared detailed referral reports for IDOA.
  • 30/60 home visits
  • Maintained compliance with company’s requirements.
  • Maintained documentation of objective data related to participant services.

Home Care Aide

Help At Home
12.2011 - 03.2012
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Assisted clients in managing finances, paying bills, and shopping for groceries.
  • Managed about two to three clients
  • Fostered positive relationships by demonstrating empathy and a cheerful attitude.
  • Prepared nutritious meals to enhance patient health.
  • Engaged in regular in-service training every quarter.

Customer Service Professional

H & R Block Tax Services
01.2010 - 04.2011
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Assisted customers by answering questions, responding to inquiries and handling telephone requests.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted customers with setting appointments.
  • File paperwork, operate copy machine.

Education

Associate of Science - Computer Science

City Colleges of Chicago
Chicago, IL
12.2026

Skills

  • Surveillance
  • Superior customer service
  • Safety and security
  • Emergency Response
  • Documentation
  • Scheduling
  • Supervision
  • Interpersonal Communication
  • Crowd control
  • Punctuality
  • Patrolling
  • Visitor screening

Certification

Paraprofessional Educator License - 09/05/2025 - 06/30/3031


Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Senior Security Officer

Chicago Public Schools CPS
02.2017 - 06.2025

Case Supervisor

Help At Home
03.2012 - 02.2017

Home Care Aide

Help At Home
12.2011 - 03.2012

Customer Service Professional

H & R Block Tax Services
01.2010 - 04.2011

Associate of Science - Computer Science

City Colleges of Chicago

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