Rosa Herrera
Houston,Texas
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
My background includes mentoring in excelling in high-pressure environments, demonstrating both outstanding communication and adaptability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Technician
MD Anderson Cancer Center Hospital
06.2022 - Current
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Medical Assistant
Houston Rheumatologist and Arthrits Specialist
10.2020 - 06.2022
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Worked with insurance companies to get patient prior authorization approval for medication
- Properly learned correct ICD- 10 codes for practice billing
- Created new patient medical chart and updated established patient charts.
Medical Assistant Intern
Cardiac Intervention Specialist
08.2020 - 10.2020
- Collected histories, vitals, and current complaints via patient interviews.
- Sought feedback and guidance from supervisors to continuously improve performance.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained client medical history, medication information, symptoms, and allergies.
- Contributed to the overall safety of the clinic environment by strictly adhering to infection control and sterilization procedures in all aspects of patient care.
- Created and prepared patient charts accurately for clinics and medical professionals.
Quality Assurance Specialist
Convergent Outsourcing
09.2019 - 08.2020
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Maintained knowledge of industry best practices and evolving technologies, staying ahead of emerging quality assurance trends.
Host/Server/Back Office Assistant
Pappasito Cantina
05.2015 - 06.2019
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Delivered pick-up and curbside orders to guests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Medical Assistant Certification - Medical Assistant
The College of Health Care Professions
Houston08-2020
High School Diploma -
Spring Woods High School
Houston, TX05-2017
Skills
- Outstanding Communicator
- Bilingual Speaker
- Complex Problem Solving
- Teachable and adaptable
- Clinical Training
- CPR Certification
- Patient Care
- Patient-focused care
- Electronic Charting
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Languages
English
Spanish
Timeline
Patient Care Technician
MD Anderson Cancer Center Hospital
06.2022 - Current
Medical Assistant
Houston Rheumatologist and Arthrits Specialist
10.2020 - 06.2022
Medical Assistant Intern
Cardiac Intervention Specialist
08.2020 - 10.2020
Quality Assurance Specialist
Convergent Outsourcing
09.2019 - 08.2020
Host/Server/Back Office Assistant
Pappasito Cantina
05.2015 - 06.2019
Medical Assistant Certification - Medical Assistant
The College of Health Care Professions
High School Diploma -
Spring Woods High School
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