Rosa Hidalgo
Houston,TX
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing time and problem solving. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
2
2
years of professional experience
Work History
Manager on Duty
Grandslam Carwash And Lube
01.2023 - Current
- Implemented cost-saving measures through careful budget planning and expense analysis to maximize profitability.
- Trained employees in essential job functions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established clear lines of authority within team hierarchy which contributed towards improved collaboration amongst colleagues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed and implemented customer service policies to enhance satisfaction.
Manager
Diamond Carwash
02.2022 - 01.2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
Quality Control Inspector
Stratas Foods LLC
10.2021 - 02.2022
- Assisted in developing inspection and testing protocols.
- Weighed products prior to shipment to confirm accuracy.
- Conducted comprehensive training sessions for new inspectors, enhancing their understanding of company quality standards and best practices.
- Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
- Provided feedback to production team regarding product quality.
- Recorded inspection and test results on data sheets.
- Communicated with production team members about quality issues.
Education
High School Diploma -
Pasadena High School
Pasadena, TX06.2014
Skills
- Schedule development
- Staff Training and Development
- Industrial hygiene
- Idea Development and Brainstorming
- Customer Relationship Management
- Team Development
- Professional and Courteous
- Teamwork and Collaboration
- Hiring and Training
Timeline
Manager on Duty
Grandslam Carwash And Lube
01.2023 - Current
Manager
Diamond Carwash
02.2022 - 01.2023
Quality Control Inspector
Stratas Foods LLC
10.2021 - 02.2022
High School Diploma -
Pasadena High School
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