Rosa Hightower
Jonesboro,Ga.
Summary
-
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Health Department, Regional
04.2022 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointment
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.*
- Collected room deposits, fees, and payments.
- Contributed to a welcoming atmosphere for patients and their families by keeping reception areas clean, organized, and well-stocked with necessary supplies.
- Supported dentist in achieving accurate diagnoses through proficiently taking digital X-rays and processing images as required.
- Aided in optimizing appointment schedules by coordinating with other team members, minimizing wait times for patients while maximizing productivity for the practice.
- Contributed to increased dental practice revenue by effectively managing patient records and scheduling appointments.
- Improved patient education by creating and distributing informative materials about dental health, treatments, and aftercare instructions.
Dental Assistant
Mint Dentistry
06.2021 - 03.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Keyholder Manager
DRESS CODE CLOTHING STORE.
03.2016 - 01.2021
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Accepted and processed customer returns.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.6
- Ensured compliance with all company policies and regulations by conducting regular audits and staff trainings.2
- Streamlined inventory management for optimal product availability, leading to increased customer satisfaction.
Education
Associate of Applied Science - Healthcare Management
Herzing University, Atlanta ,Ga.
Atlanta, GA03.2022
Associate of Science - Dental Assisting
United Education Institute
Morrow, GA01.2014
High School Diploma -
Riverdale High School
Riverdale, GA05.1996
Skills
- Customer Service
- Cleaning and sanitizing
- Verbal and written communication
- Strong Work Ethic
- Stocking Supplies and Retail Products
- Retail experience-
- Retail Employee Training
- Fashion retail experience
- Time Management
- Listening Skills
- Team Collaboration
- Problem-solving skills
- Scheduling
- Telephone Etiquette
- Cash Handling
Timeline
Front Desk Receptionist
Health Department, Regional
04.2022 - 05.2024
Dental Assistant
Mint Dentistry
06.2021 - 03.2022
Keyholder Manager
DRESS CODE CLOTHING STORE.
03.2016 - 01.2021
Associate of Applied Science - Healthcare Management
Herzing University, Atlanta ,Ga.
Associate of Science - Dental Assisting
United Education Institute
High School Diploma -
Riverdale High School
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