Rosa Huerta
Cleburne,TX
Summary
Motivated leasing consultant adept in customer relations, sales, collections and real estate management. Ready to oversee properties at any scale. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Leasing Agent
Willow Bridge-ParksideSo7 Urban Apartments
Fort Worth , TX
10.2023 - Current
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Inspected vacant units and ensured they were ready for showings.
- Processed applications by conducting background checks and verifying references.
- Collected security deposits from new tenants.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Conducted periodic inspections of units to ensure compliance with lease terms.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Coordinated repairs and scheduled regular maintenance on rental units.
- Managed multiple projects simultaneously while meeting deadlines.
- Performed administrative duties such as filing paperwork and updating databases.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Participated in community events related to leasing activities or tenant relations.
- Analyzed market trends to determine competitive rents for each unit type.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Contacted and followed up with tenants on renewal notices.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Oversaw daily operations, maintenance, and administration of various properties.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Tracked leads using CRM software and followed up with interested parties.
- Coordinate Resident Events
Leasing Consultant/Asst Prop Mgr
Envolve LLC-Buena Vista Senior Community
Cleburne, TX
03.2022 - Current
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
- Prepared lease paperwork and obtained signatures and first payments from new residents
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features
- Contacted and followed up with tenants on renewal notices
- Detailed application requirements and answered questions from prospective tenants
- Conducted background checks on applicants
- Conducted informative and personalized tours, resulting in new leases
- Used conflict resolution skills to quickly resolve issues among residents
- Encouraged prospective tenants to fill out applications after property tours
- Checked rental eligibility by following company's verification process
- Escalated critical issues to property manager to deliver immediate resolution
- Coordinated maintenance and repair requests.
Realtor/Property Management Assistant
Texas Real Estate Professionals
Cleburne, TX
06.2007 - Current
- Managed real estate transactions from initiation to closing
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases
- Represented buyers and sellers in major real estate transactions
- Scheduled home viewings with potential buyers
- Researched and determined competitive market price
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms
- Generated list of properties to meet specific client needs
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process
- Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments
- Accompanied buyers during property inspections
- Executed marketing efforts via cold calling, postcard mailings and door knocking, Promoted sales through advertising, open houses and Multiple Listing Services
- Maintained current and accurate CRM database of prospective customers
- Facilitated new property listing to increase inventory
- Conducted home buyer workshops, educating buyers on home purchasing process
- Oversaw and negotiated offers for real estate purchases on clients' behalf
- Generated lists of properties compatible with buyers' needs and financial resources
- Networked with industry contacts to expand knowledge of real estate markets and best practices
- Presented properties to potential buyers to address questions or concerns
- Scheduled maintenance calls
- Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks
- Inspected properties regularly to identify deficiencies and schedule repairs
- Handled resident complaints and expedited maintenance requests.
Escrow Assistant
Stewart Title Guaranty Company
Cleburne, TX
01.2002 - 04.2005
- Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements
- Put together closing statements for buyer and seller review
- Facilitated clear and effective communication between brokers, borrowers and lenders
- Ordered demands, HOA statements, evidence of insurance and other required documents
- Managed master calendar of signings and organized related paperwork
- Answered customer questions to maintain high satisfaction levels
- Reviewed files, records and other documents to obtain information or respond to requests
- Verified ownership, transaction information and dividend distribution instructions to conform with governmental regulations
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Understood and followed oral and written directions
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Served visitors by greeting, welcoming and directing to appropriate personnel
- Updated and recorded customer or client information to maintain accounts
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Translated english/spanish for escrow officers on closing days.
Education
Licensed Real Estate: Real Estate Champions -
High School Diploma -
Cleburne High School
Skills
- Customer service
- Bilingual
- Sales
- Relationship Building
- Organized Mindset
- Creative Problem-Solving
- Basic Mathematics
- Common Sense Reasoning
- Clear Communication
- Decision Making
- Monthly Fee and Payment Collection
- Recordkeeping and Bookkeeping
- Multi-Line Telephone Skills
- Business Operations Understanding
- Appointment Scheduling
- Computer Proficiency
- Multitasking and Prioritization
- Data Entry and Database Software
- Courteous and Professional
- Positive Attitude and Energetic
- Microsoft Office
- PC Proficient
- Quick Books
- Excel
- Yardi
- LIHTC
Languages
Spanish, Native/ Bilingual
Timeline
Leasing Agent
Willow Bridge-ParksideSo7 Urban Apartments
10.2023 - Current
Leasing Consultant/Asst Prop Mgr
Envolve LLC-Buena Vista Senior Community
03.2022 - Current
Realtor/Property Management Assistant
Texas Real Estate Professionals
06.2007 - Current
Escrow Assistant
Stewart Title Guaranty Company
01.2002 - 04.2005
Licensed Real Estate: Real Estate Champions -
High School Diploma -
Cleburne High School
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