Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROSA ZUNIGA

GREENWOOD,MS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Human Resources Generalist

AMERICA'S CATCH, INC.
01.2020 - Current
  • Handled employee relations issues professionally, mediating conflicts effectively between coworkers or supervisors when necessary.
  • Collaborated on revising company policies related to attendance, anti-discrimination practices, or other relevant subjects based on organizational needs or regulatory changes.
  • Fielded employee inquiries related to vacation, FMLA and employee assistance.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Completed human resource operational requirements by scheduling and assigning employees.

Customer Service Representative

John Richards Collection
08.2019 - 12.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Receptionist

Comfort Suites Hotel
11.2017 - 12.2019
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
  • Collected room deposits, fees, and payments.
  • Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.

Customer Service Key Holder

Cricket Wireless
01.2017 - 10.2017
  • Collaborated with team members to consistently meet or exceed monthly sales targets.
  • Streamlined store operations for increased efficiency through effective inventory management.
  • Assisted in staff training and development, fostering a positive work atmosphere for all employees.
  • Boosted sales by maintaining a clean, attractive, and well-organized store environment.
  • Coordinated store events and promotions, increasing foot traffic and generating repeat business.

Education

High School Diploma -

J.Z GEORGE HIGH SCHOOL
Carrollton, MS
05.2016

Skills

  • Bilingual (Spanish and English)
  • Multitasker
  • Customer Relations
  • Decision-Making
  • Team Collaboration
  • Relationship Building
  • Microsoft Office

Timeline

Human Resources Generalist

AMERICA'S CATCH, INC.
01.2020 - Current

Customer Service Representative

John Richards Collection
08.2019 - 12.2019

Receptionist

Comfort Suites Hotel
11.2017 - 12.2019

Customer Service Key Holder

Cricket Wireless
01.2017 - 10.2017

High School Diploma -

J.Z GEORGE HIGH SCHOOL

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ROSA ZUNIGA