Rosa Jimenez
Austin
Summary
Expertise in cash management and team leadership. Achieved significant cost reductions through innovative staffing solutions while enhancing customer engagement. Proven ability to streamline transaction processing and improve inventory accuracy, ensuring a seamless shopping experience and fostering a positive store environment. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Skilled head cashier with robust experience in retail and customer service. Demonstrated strengths include leadership, multitasking, and problem-solving abilities. Proven track record of improvement in cash handling accuracy, fostering positive customer relationships, and training new cashiers for effective operations.
Overview
2
2
years of professional experience
Work History
Head Cashier
Lowes Home Improvement Stores
Austin
12.2022 - 03.2025
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Answered phone calls to assist customers with questions and orders.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Learned roles of other departments to provide coverage and keep store operational.
- Supervised daily cash operations, including opening and closing procedures, cash drawer management, and deposits.
- Developed creative solutions for reducing costs associated with managing the cashier staff.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Coordinated with security team to handle emergency situations and maintain a safe shopping environment.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Provided feedback to management on cashier performance, identifying training needs and opportunities for improvement.
- Participated in annual inventory audits to verify stock counts against physical inventories.
- Welcomed customers, offering assistance to help find store items.
- Oversaw the processing of large transactions and special orders, ensuring accuracy and customer satisfaction.
Education
High School Diploma -
Del Valle High School
Del Valle 05-2023
Skills
- Cash management
- Transaction processing
- Inventory auditing
- Staff scheduling
- Customer assistance
- Sales forecasting
- Conflict resolution
- Employee training
- Team leadership
- Customer engagement
- Refunds and exchanges
- Merchandising
- Positive attitude
- Time management strength
- Task delegation
- Cycle counts
- Credit card processing
- Customer service
- POS system proficiency
- Customer service management
- Cash transfers
- Returns processing
- Cashier supervision
- Store policies
- Cash handling
Affiliations
- I love to reading
- making clay projects
- cooking/ baking
- I pet sit and babysit
Languages
Spanish
Native/ Bilingual
Timeline
Head Cashier
Lowes Home Improvement Stores
12.2022 - 03.2025
High School Diploma -
Del Valle High School
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