Rosa Jones
Lansing ,MI
Summary
Senior software engineer with expertise in agile methodologies and cross-functional collaboration. Proficient in requirements analysis and system integration, consistently delivering projects on time. Enhanced team efficiency through effective communication and streamlined processes.
Overview
27
27
years of professional experience
Work History
Senior Software Engineer
Consumers Energy
Jackson , MI
08.2022 - Current
- Collaborated with cross-functional teams to integrate new technologies, enhancing system functionality and user experience.
- Analyzed user requirements to design effective software specifications.
- Participated in agile development processes, contributing to on-time project delivery and fostering team accountability.
- Collaborated with team members to complete projects within timelines, ensuring alignment with project goals and stakeholder expectations.
IT Technical Analyst
Consumers Energy
Lansing , MI
07.2016 - 08.2022
- Collaborated with cross-functional teams to implement IT solutions, enhancing system functionality and user satisfaction.
- Assisted in testing new software features and gathered user feedback to inform improvements and optimize user experience.
BTS Business Analyst
Consumers Energy
Lansing, MI
08.2008 - 12.2014
- Analyzed business processes to identify improvement opportunities, enhancing operational efficiency in energy sector.
- Collaborated with cross-functional teams to define project requirements and scope.
- Engaged stakeholders across departments to define project requirements, ensuring alignment with organizational goals.
- Identified gaps between current and desired future state operations.
- Designed test plans and validation matrices to ensure comprehensive system functionality and reliability.
- Conducted interviews with subject matter experts to gather insights on existing systems and procedures.
Employee Development Specialist
Consumers Energy
lansing , mi
06.2001 - 08.2008
- Conducted individual coaching sessions to help employees identify goals and develop action plans for professional growth.
- Clarified goals and expectations for trainees to ensure alignment and understanding of training objectives.
- Monitored, evaluated, and documented training activities to assess program effectiveness.
- Collaborated across departments and with stakeholders to deliver comprehensive training sessions.
- Evaluated training materials from instructors and provided constructive feedback for improvement.
Call Center Team Leader
Consumers Energy
Alma , mi
01.1999 - 05.2001
- Supervised team performance and ensured adherence to company policies.
- Monitored call quality, providing actionable feedback to enhance staff performance.
- Resolved customer escalations, supporting agents in navigating complex cases effectively.
- Ensured compliance with all applicable laws, regulations, policies, and procedures governing call center operations.
- Participated in projects aimed at improving call center operations, contributing to enhanced service delivery.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ02-2008
High School Diploma -
Saginaw High School
Saginaw MI 06-1980
Skills
- Requirements analysis
- System integration
- Agile methodologies
- Cross-functional collaboration
Timeline
Senior Software Engineer
Consumers Energy
08.2022 - Current
IT Technical Analyst
Consumers Energy
07.2016 - 08.2022
BTS Business Analyst
Consumers Energy
08.2008 - 12.2014
Employee Development Specialist
Consumers Energy
06.2001 - 08.2008
Call Center Team Leader
Consumers Energy
01.1999 - 05.2001
Bachelor of Science - Business Management
University of Phoenix
High School Diploma -
Saginaw High School