ROSA JUAREZ
FRESNO,CA
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
HomeTowne Studios
Fresno, CA
12.2015 - 10.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a log of visitors entering the building by recording their names, company affiliations, time of arrival, purpose of visit.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Answered and directed incoming calls using multi-line telephone system.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Sorted through daily mail deliveries.
- Handled requests from clients over the phone or via email.
- Assisted with onboarding of new employees by providing orientation information and support.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Posted incidental charges to ledgers, manually or by using computers.
- Answered incoming calls, took messages, and transferred calls to the correct departments.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
Customer Service Representative
Crossland Economy Studios
Fresno, CA
06.2011 - 12.2015
- Issued room keys and escort instructions to bellhops.
- Maintained a log of visitors entering the building by recording their names, company affiliations, time of arrival, purpose of visit.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Answered and directed incoming calls using multi-line telephone system.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Sorted through daily mail deliveries.
- Handled requests from clients over the phone or via email.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Assisted with onboarding of new employees by providing orientation information and support.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Posted incidental charges to ledgers, manually or by using computers.
- Answered incoming calls, took messages, and transferred calls to the correct departments.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Updated and recorded customer or client information to maintain accounts.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Input and confirmed reservations for guests.
- Processed payments and updated accounts to reflect balance changes.
Skills
- Strong organization
- Document management
- Visitor assistance
- Mail handling
- File organization
- Customer service expertise
- Professional demeanor
- Customer and client relations
- Verbal and written communication
- Security
- Data inputting
- Telephone skills
- Performance improvement
- Multi-line telephone operation
- Office supply inventory control
- Positive and professional
- Professional and polished presentation
- Front desk operations
- Customer/Client relations
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
HomeTowne Studios
12.2015 - 10.2024
Customer Service Representative
Crossland Economy Studios
06.2011 - 12.2015
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