Rosa Kunstmann
San Antonio,TX
Summary
Seeking a challenging position to deliver quality production and service to clients and take account into the details of the project. I have accrued great time management skills, and I am looking to expand my knowledge in different industries to obtain a reliable work schedule.
Excellent Customer Service skills Oral and Written Communication Execute Hospitality Operations and Production Management Fluent in German and English Elevated experience in sales International Work Experience Self-Motivated Interpersonal Skills Team Oriented and Team Building Leadership Experience Trouble Shooting and Problem Solving New Employee Training Working Knowledge of Microsoft Apps Office Experience Volunteer Experience
Overview
26
26
years of professional experience
Work History
Quality Control & Safety Administrator
MasTec Network Solutions
10.2024 - Current
- Experience in Street Sheets and Bluebeam.
- Working side by side with the construction crew.
- Checking the construction side is secured, with cones, signs, flaggers and traffic control.
- Making sure every construction worker has their safety gear and is wearing it properly.
- Communicating with crew what management and client expect at the end of the project.
- Photo documentation via TimeStamp.
- Uploading reports and pictures into the drive.
- Renaming photos, and assuring they get transferred in the correct folder.
- Quality Control of work and pictures taken to MasTec or client standards. Before we submit the project.
- Working and understanding construction maps.
- Direct communication with Construction Manager and Supervisors.
- Writing and submitting daily quality and safety reports.
Personal Cruise Consultant
Norwegian Cruise Line
11.2021 - 10.2024
- Excellent customer service skills.
- Excellent communication skills, speaking and writing.
- Attending meetings.
- Calling customers presenting our product and services.
- Advising with any kind of questions and concerns of customers and coworkers.
- Creating proposals for different kind of cruises, presenting them to the client and close the sale.
- Scheduling of service calls and emails.
- Working with personal client information.
- Taking payment with credit card or advice with bank transfers.
- Communication with help desk, accounting and other departments.
- Proficient computer skills.
- Time management.
- Very fast learner.
- Completing projects in a timely manner to secure deadlines to be met.
- Excellent attention to detail.
Ala Carte Server/Trainer/Shift Lead
The San Antonio Country Club
04.2013 - 11.2021
- Excellent customer service skills.
- Perfect product and table knowledge.
- Leading position as one of the strongest employees in my department.
- Excellent communication skills with our exclusive members.
- Strong respect for the privacy of our exclusive members.
- Making sure that each member will have a wonderful experience.
- Excellent communication skills between myself and management.
- Dedicated team member who works well with others, also works well independently.
Server/Trainer
J.Alexanders
04.2012 - 04.2013
- Assure customer Service and expectations in the brand name J.Alexanders INC.
- Followed and implemented the Standards of the J.Alexander's INC.
- Handling cash and credit card reports.
- Teamwork with Front Desk, Kitchen and Management.
Server/Headwaiter
La Fonda on Main, Mexican Restaurant
01.2009 - 04.2012
- Shift leader providing direction and coordination for service teams.
- Liaison ensures a positive dining experience, securing brand loyalty, and repeat business.
- Relationship building with key customers to deepen restaurant brand recognition/brand ambassadors as the number one Mexican Restaurant in San Antonio.
- Monitored and ensured product quality from receipt to delivery.
- Coordination of quality assurance between multiple business functions.
- Trained new employees to maintain high quality and continue restaurant traditions.
- Handled cash and credit card reports.
- Took reservations over the phone.
Hotel and Management Trainee
Omni Hotel Riverwalk San Antonio
01.2007 - 01.2008
- Getting international experience in my trade of field.
- Upgraded my English language to fluent in oral and written.
- Learned different cultural customs.
- Extended my product knowledge and skills.
- Took reservations over the phone.
Assistant Restaurant Manager
Le Meridien 5 Star Luxury Hotel Stuttgart Germany
10.2004 - 01.2007
- Grand opening of the Luxury Hotel. Hiring of new employees/Onboarding.
- Provide employees with a good training and product knowledge.
- Coordinate weekly schedule, vacation and overtime for our employees to company and employee satisfaction.
- Assured to always have enough goods in stock or ordered.
- Monthly and yearly inventory with accounting office.
- Recommend promotions for employees to Human Resources.
- Booked rooms for events or parties our customers.
- Organized these events or parties.
- Worked with all the other departments of the hotel as a cohesive team.
Skilled Employee in Banquet Area and Irish Pub
Millennium 4 Star Hotel Stuttgart Germany
07.2002 - 10.2004
- Preparing conference rooms for meetings from 1 – 4000 guests.
- Setting up banquet rooms for weddings, company parties or sales events.
- Instruct and train new coworkers or trainees.
- Making sure that the customer has an unobstructed and successful event to his full satisfaction.
Trainee
Waldhotel Gesundbrunnen Northeim Germany
07.1999 - 07.2002
- Apprenticeship as a skilled worker in the International Hotel Business.
- Front Desk: Taking reservations, check-in check out.
- Kitchen: Preparing food.
- Housekeeping: Checking rooms if clean and ready for guest arrival.
- Restaurant: Customer Service, Sales, Product Knowledge.
- Office: Writing and paying bills, order goods, Inventory.
Education
German degree - International Hotel Business
Skills
- Excellent Customer Service skills
- Oral and Written Communication
- Execute Hospitality Operations and Production Management
- Elevated experience in sales
- International Work Experience
- Self-Motivated
- Interpersonal Skills
- Team Oriented and Team Building
- Leadership Experience
- Trouble Shooting and Problem Solving
- New Employee Training
- Working Knowledge of Microsoft Apps
- Office Experience
- Volunteer Experience
Community Service
- Beethoven Maennerchor, 01/01/08, Present, Member, Social organization promoting German cultural events., Assistant Costume Director of Children’s Choir., Secretary of Children’s Choir., Helping with food preparation.
- Local Animal Shelter in Germany, 01/01/94, 12/31/01, Preparing fresh dog and cat food., Assuring the cleanliness of the Cat room and Dog Kennels., Helping visitors with any questions about any pet., Assisting Shelter Events: Open Door Adoption, Promotions, and Shelter Fundraisers.
Languages
German
Native or Bilingual
Timeline
Quality Control & Safety Administrator
MasTec Network Solutions
10.2024 - Current
Personal Cruise Consultant
Norwegian Cruise Line
11.2021 - 10.2024
Ala Carte Server/Trainer/Shift Lead
The San Antonio Country Club
04.2013 - 11.2021
Server/Trainer
J.Alexanders
04.2012 - 04.2013
Server/Headwaiter
La Fonda on Main, Mexican Restaurant
01.2009 - 04.2012
Hotel and Management Trainee
Omni Hotel Riverwalk San Antonio
01.2007 - 01.2008
Assistant Restaurant Manager
Le Meridien 5 Star Luxury Hotel Stuttgart Germany
10.2004 - 01.2007
Skilled Employee in Banquet Area and Irish Pub
Millennium 4 Star Hotel Stuttgart Germany
07.2002 - 10.2004
Trainee
Waldhotel Gesundbrunnen Northeim Germany
07.1999 - 07.2002
German degree - International Hotel Business
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