Rosa Lebron
Fort Lauderdale,FL
Summary
Seasoned Office Manager with the ability to cultivate strong business relationships and lead productivity. Accustomed to addressing the changing needs of an office and supporting colleagues and superiors with excellent assistance skills. I bring forth high quality organizational skills and a self-motivated drive to achieve excellence. Eager and ready to leverage my managerial and administrative skills to best serve your office.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Property Manager
Lake Emerald Owners Association
03.2021 - 07.2023
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Office Manager
Lake Emerald Owners Association
03.2011 - 03.2021
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Utilized excellent problem-solving skills to ensure 100% resident satisfaction.
- Implemented policy and procedure changes to benefit employees and residents.
Administrative Assistant
Lake Emerald Owners Association
03.2003 - 03.2011
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Implemented problem solving skills to work through employee, resident, and managerial staff issues and challenges.
Education
Associate of Arts -
Broward College
Fort Lauderdale, FL05.1995
Skills
- Database Management
- Tenant Relations
- Customer Service-Focused
- Maintenance Knowledge
- Tracking Operating Expenses
- Tenant and Owner Liaising
- Attention to Detail
- Adaptable
- Organizational Skills
- Problem Solving
- Staff Management
- Administrative Support
Certification
CAM, Gold Coast School, Sept. 2016
Timeline
Administrative Property Manager
Lake Emerald Owners Association
03.2021 - 07.2023
Office Manager
Lake Emerald Owners Association
03.2011 - 03.2021
Administrative Assistant
Lake Emerald Owners Association
03.2003 - 03.2011
Associate of Arts -
Broward College
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