Rosa Leftwich
Summary
Proven leader in customer service, adept at reservation coordination and guest relations, with a track record of mentoring staff for consistent service quality at Chick-fil-A. Skilled in streamlining processes for efficiency, my exceptional communication abilities ensure seamless event coordination. Demonstrated expertise in handling transactions with accuracy, enhancing customer satisfaction and loyalty.
Hospitality professional, prepared to enhance guest experiences and streamline front-of-house operations. Proven ability to lead team in delivering high-quality service and creating welcoming environment. Reliable and adaptable, skilled in conflict resolution and team coordination.
Overview
20
20
years of professional experience
Work History
Head Hostess
Chick-fil-A
01.2023 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Cashier
Tim Horton's
01.2005 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Nursing
Southfield High School
Southfield, MI06-1989
Skills
- Guest service
- Reservation coordination
- Bar terminology
- Exceptional communication
Timeline
Head Hostess
Chick-fil-A
01.2023 - Current
Cashier
Tim Horton's
01.2005 - Current
Nursing
Southfield High School
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