Rosa Leon-Riggs
Quinton,VA
Summary
Organized and dependable candidate excelling at managing multiple priorities with a positive attitude. Demonstrates a strong willingness to take on added responsibilities, committed to meeting team goals, and contributing to the success of the organization.
Overview
10
10
years of professional experience
Work History
Sales Lead
White House Black Market
06.2023 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Collaborated with cross-functional teams to develop integrated sales strategies, driving overall company growth.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
Dental Assistant & Treatment Coordinator
Virginia Total Sleep
08.2023 - 07.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sterilized rooms and prepped equipment and instruments for daily procedures.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
- Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
- Facilitated patient referrals to other healthcare providers when necessary, fostering strong professional relationships within the dental community.
3rd Grade Teacher Assistant
McDougle Elementary School
02.2023 - 07.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Graded and evaluated student assignments, papers, and course work.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
EC Instructional Assistant
B. Everett Jordan Elementary School
02.2021 - 02.2023
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Participated in professional development opportunities, staying current on best practices in education and instructional support.
- Maintained safety and security by overseeing students in recess environments.
Dental Assistant II/Receptionist
Firehouse Dentistry
01.2020 - 05.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
Lead Teacher
Kinder Care Child Daycare Center
08.2019 - 01.2020
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
Retail Keyholder
Banana Republic
01.2018 - 11.2018
- Stored security alarm codes and keys and made routine code changes.
- Performed category maintenance by rotating products according to company product rotation policy.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
- Balanced cash registers at end of shift and filled out necessary reports.
- Maintained confidentiality and security of sales records and operational reports.
- Opened and closed store at proper times for reliable services.
- Trained junior staff members on loss prevention strategies reducing shrinkage rates within the store.
- Utilized product information and sampling to educate customers and assist in product selections.
- Conducted routine audits of store presentation standards, ensuring adherence to visual merchandising guidelines.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
Dental Assistant
Enchanting Smiles
08.2017 - 07.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Customer Service Clerk
Harris Teeter
07.2014 - 07.2018
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Responded to customer calls and emails to answer questions about products and services.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Input customer orders and payment information to coordinate quick delivery of [Product or Service]s.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Provided thorough product knowledge to assist customers in making informed decisions on purchases.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to develop new strategies for handling complex customer situations.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Maintained up-to-date knowledge of company policies, procedures, and products to better serve customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Associate of Arts - General Education
Fayetteville Technical Community College
Fayetteville07.2021
No Degree - Dental Assisting
Alamance Community College
Graham07.2018
Skills
- Customer Service
- Attention to Detail
- Clerical work
- Excel/Spreadsheet knowledge
- Great Communication
- Leadership
- Attentive Listening
- Teamwork
- Knowledge of various software's (Dentrix, Eaglesoft, AdvancedMD)
- Dental Terminology
- HIPAA Compliance
- Office Administration
- Patient Scheduling
- Appointment Coordination
- Referral management
- Phone Etiquette
- Office Organization
- Sterilization techniques
- OSHA Regulations Knowledge
- Infection control proficiency
- Cross-Training Capabilities
Timeline
Dental Assistant & Treatment Coordinator
Virginia Total Sleep
08.2023 - 07.2024
Sales Lead
White House Black Market
06.2023 - Current
3rd Grade Teacher Assistant
McDougle Elementary School
02.2023 - 07.2023
EC Instructional Assistant
B. Everett Jordan Elementary School
02.2021 - 02.2023
Dental Assistant II/Receptionist
Firehouse Dentistry
01.2020 - 05.2020
Lead Teacher
Kinder Care Child Daycare Center
08.2019 - 01.2020
Retail Keyholder
Banana Republic
01.2018 - 11.2018
Dental Assistant
Enchanting Smiles
08.2017 - 07.2018
Customer Service Clerk
Harris Teeter
07.2014 - 07.2018
Associate of Arts - General Education
Fayetteville Technical Community College
No Degree - Dental Assisting
Alamance Community College
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