Rosa Lizanne
Lanham,MD
Summary
Quality-focused Property Manager/Assistant Property Manager/Leasing experience; genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. Motivated professional considered talented leader and driven problem solver. Brings 6 years of experience in the property management role. Offers outstanding attention to detail and ready to oversee properties at any scale.
Overview
2
2
Languages
2023
2023
years of professional experience
Work History
Assistant Coach
Greenbelt Youth Soccer Alliance Recreational PG County
3911 Hamilton Street Hyattsville MD 20782
2023 - 2025
- Assisted in Spring season of 2024 and Fall and Spring season 2025 Planning and executing practice and Game sessions.
- Supported head coach in conducting drills to enhance players' technical abilities and game strategies.
- Collaborated with team members to foster a positive environment for the players.
- Provided constructive feedback to players, promoting growth in individual performance and teamwork skills.
- Developed communication with parents, enhancing and promoting support for the team.
- Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
Property Manager
Gateshudson
Alexandria, VA
10.2017 - 12.2022
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Completed lease applications and verifications, notifying prospects of results.
- Forwarded suit list to attorney on delinquent tenants and testified in court in connection with delinquent judgments and possession litigation.
- Facilitated tenant paperwork processing and verification.
- Drafted and monitored budgets for overall maintenance and operations.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
- Met with prospective tenants to show property and assess applications or sign leases.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
Concierge Supervisor
Southern Management
College Park, MD
01.2015 - 09.2017
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
- Offered guests beverages and refreshments upon check-in.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Education
High School Diploma -
High Point High School
Beltsville, MD06.2002
Skills
- Highly Motivated Approachable Attitude
- Great customer Service and Multitasking
- Fluent in English and Spanish
- Extremely knowledgeable of Yardi, Crm, Site Manager, Excel, Word, and all necessary and provided equipment, technology, etc
- Teamwork
- People management
- 20 move ins in one month
- 35 applications in one month
- Increased occupancy from 85% to 100% in 2 months
- Excellent verbal and written communication skills in English and Spanish
Key accomplishments include
Languages
English
Professional
Spanish
Professional
Education and Training
other
Timeline
Property Manager
Gateshudson
10.2017 - 12.2022
Concierge Supervisor
Southern Management
01.2015 - 09.2017
High School Diploma -
High Point High School
Assistant Coach
Greenbelt Youth Soccer Alliance Recreational PG County
2023 - 2025