Rosa Lopez

Provide Medical Support Assistant and clerical back up support to Community Based Outpatient Clinic.

Manage the schedule and treatment of Patients

Maintain Electronic logs/files in conjunction with the consult/ appointment process.

Greets and check in patients, updating records as necessary.

Coordinates patients' schedule and clinic flow.

Perform clerical and administrative function to maintain patient data.

Schedule new and established patient appointments

Tracks and facilitates completion of encounters and consults.

Manages electronic wait list to verify and validate accuracy and resolve issues.

• Perform administrative follow up action.
• Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
• Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
• Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
• Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
• Streamlined patient check-in process with effective communication and organization skills.
• Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
• Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.

• Provide Assistance to all Military Personnel on the DOD Disability PEB Evaluation System,Medical Records, Medical Board Procedures, findings,
• PEB Appeals/ Rebutals, Veteran Information Portal, Guidance threw out the PEB Process.

• Collaborated with team members to ensure consistency in claims processing, resulting in reduced discrepancies.
• Assisted in the development of standard operating procedures to maintain consistent practices across the team.
• Managed high-volume workloads while maintaining strict deadlines for claim submissions and resolutions.
• Contributed to departmental goals by consistently meeting or exceeding individual performance metrics for both quality and quantity of processed claims.

• Administration , Customer Service, check in/out books, cash handling, Patron Services, open/close Library store, Locate books/ order books, shelve books, incoming/outgoing calls, prepare for events and cash deposit.

• Administration, fundraisers, JR ROTC Drill Meets, coordinate events, inventory, purchases of snack bar, school logo tee shirts, year book, cash funds handling, field trips and Volunteer in classrooms when needed.